Hotel Night Audit

1 week ago


Battle Creek, Michigan, United States FireKeepers Casino Hotel Full time

Job Title: Hotel Front Desk Associate at FireKeepers Casino Hotel

SCOPE OF POSITION:

Responsible for assisting guests, particularly during check-in and check-out, and overseeing the overnight shift at the Hotel Front Desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet guests at the front desk warmly and professionally, upholding FireKeepers Guest Service Standards.
  • Act as a supervisor-on-duty at the Hotel Front Desk when no Front Desk Supervisor is present.
  • Address guest complaints effectively and provide suitable solutions for guest satisfaction.
  • Manage computer data input with accuracy and attention to detail.
  • Conduct audits on the hotel's Property Management System to ensure billing accuracy and enhance guest experience.
  • Acquire and maintain proficiency in various computer systems.
  • Communicate effectively with guests and team members.
  • Anticipate and fulfill guest needs while maintaining guest security.
  • Welcome returning and VIP guests and offer relevant information about the hotel and local area.
  • Process reservations, cancellations, and walk-in guests efficiently.
  • Handle cash transactions and maintain accurate guest accounts.
  • Assist with Bell Staff responsibilities and fulfill guest requests promptly.
  • Stay informed about daily hotel activities and collaborate effectively with other departments.
  • Maintain confidentiality and adhere to attendance policies.
  • Exemplify the standards of FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS

Candidates must have a high school diploma or GED, along with at least three years of customer service experience. Proficiency in using Windows-based computers and excellent communication skills are essential.

GENERAL OR PREFERRED QUALIFICATIONS

Previous experience working at the front desk is preferred.

LANGUAGE SKILLS

Ability to read, write, and speak effectively in various situations.

MATHEMATICAL SKILLS

Proficiency in basic mathematical operations and statistical analysis.

REASONING ABILITY

Capability to solve problems, interpret instructions, and handle multiple variables.

PHYSICAL & ENVIRONMENTAL DEMANDS

The role involves various physical activities and may require working in a smoke-filled environment.

INDIAN PREFERENCE

FireKeepers Casino Hotel follows NHBP Indian Preference in Employment guidelines for qualified applicants.

FireKeepers Casino Hotel retains the right to modify the job description as needed.


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