Customer Advocate II

Customer Advocate II

Tracking Code Job Description At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your childs cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight Were one of the largest manufacturers of paperboard and paper-based packaging for some of the worlds most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industrys best to reward the talented people who make our company successful.

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Inspired Packaging. A World of Difference.

**Job Summary:**

Graphic Packaging is a leader in the food and beverage packaging industry with over $4 Billion in annual sales. At Graphic Packaging, in the Consumer Packaging Division, a Customer Service Coordinator primary responsibility is to complete tactical and strategic processes associated with servicing a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts. Long term relationship development and responsiveness are key to success in this role. The Customer Service Representative will manage information from and align the process with Sales, Operations, and the other support service groups. He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives. The job functions include but are not limited to the following:

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment

Order and inventory management based on forecast and other modeling

Manage on time and in full shipments

Project management for our external customers (developing new business with existing customers)

Achieve all goals associated with cash flow for GPI as associated for their account

Goals include accounts receivables and working capital management

Participate in Lean Sigma projects and deploy continuous improvement initiatives

Develop strong relationships with internal and external customer contacts

Liaison between GPI and our customer on all aspects of account management

Performs other duties as assigned

**Required Skills:**

Solid understanding of customer account management

General understanding and experience with ERP business applications. A working knowledge of AP is preferred

Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow

High degree of organization and attention to detail

Successful time management and prioritization skills

**Preferred Experience:**

2-5 years in similar role.

High School Diploma Required.

Four-year degree in applicable field of study or compensatory work experience is preferred.

Positive and progressive order fulfillment experience.

**Essential Job Functions:**

Must work in the plant location.

Must be able to complete tasks required in a non climate controlled environment, plant floor.

Must be available to work Monday-Friday 8 am to 5pm

Able to work 8 hours a day with frequent OT

Must be able to lift 20 lbs

This document describes the position currently available. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for this job. Management reserves the right to amend and/or change all elements of this job description to meet business and organizational needs as necessary. This document is not an employment contract.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. .

Job Location Xenia, Ohio, United States Position Type Full-Time/Regular Salary Grade 86 ** Apply**

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