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Customer Service Representative
3 months ago
Customer Service Representative
What Brought You Here
- Pay
- Day Shift Hours OT as needed
- Benefits starting
DAY ONE
Who You Are:
A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience.
***
What You Will Be Doing:
- Answer customer service calls within the first three rings.
- Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
- Prior data entry experience
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
- Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
- Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
- Handles or refers complaints of product or service failure to the appropriate department for investigation.
- Conducts followup phone calls within 3 hours to respondents who have concerns or questions.
- Prepares price quotations on items not contained in price book and prepares quotations.
- Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
- Answers customer's technical questions regarding products and services.
- Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
- Attends regular customer service department meetings.
- Support and participate in the organization's continuous improvement program and product training courses.
- Perform other related duties and provide backup support to other group members as assigned by management.
Skills You Bring:
- Associates degree with 02year related glass and aluminum work experience highly preferred.
Proven work experience in customer service
:
- Must be able to multitask, be organized, efficient, and accurate.
- Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Experienced user of Microsoft Office suite
:
- Listening skills and data collection with attention to detail are essential.
- Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
Why Trulite:
Trulite offers the most comprehensive benefit coverage in the industry. We give our employees
immediate access to
health, dental, vision and life insurance benefits, as well as provide
short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
Stay with us for a year and your
401k employer match is 100% vested and immediately becomes part of your ever improving financial plan.
Health Savings Account.
We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.
The employer match for your HSA, if you choose to participate, is also
vested immediately at 100%, improving your financial health.
We structured these benefits because we care not only about your physical well-being but your financial health and welfare too.
Let us show you why
Trulite values you as an employee and how we will help you achieve financial independence.
