Head of Operations

2 weeks ago

Chicago, Illinois, United States Hello Alpha Full time
Summary :

Hello Alpha is seeking a Head of Operations with a passion for operational excellence and supporting our Care Team as they take care of our Patients.

This position will have a strong focus on ensuring providers are set up to provide excellent care and support to our patients during their healthcare journey, develop an effective operational team, ensure processes within Alpha and its partner ecosystem are as effective as possible, and other tasks as assigned.

This role will report to Alphas CEO.

Responsibilities:

Further Alpha's mission of affordable, accessible whole person care, with a focus on womens health
Live Alphas values in your work
Develop a strategic vision as well as a tactical plan to attain that vision for Operations at Alpha
Build bridges between the operational and clinical teams and Alphas development team, aiding product managers in building products designed to streamline and improve workflows of providers
Have a solid understanding of the tools used by Alphas Clinical Providers and Patient Support Team
Develop and own the model for both provider and support team capacity, forecasting and coverage, including licensing and supervision requirements
Building a strong team through hiring, training, and professional development initiatives
Work closely with the Team Leads to respond to technical questions in electronic health records and patient communications systems
Lead operational teams in the review and optimize their processes
Develop, measure and own key operational metrics for Alphas business
Overseeing projects related to the implementation of new services and process improvements

Y ou should bring expertise in these areas and can help to uplevel the team in

Effective communication with internal teams, external partners, and stakeholders to convey goals, priorities, and progress
Experience in managing day-to-day operations effectively, including scheduling, capacity forecasting, and workflow optimization
Experience in building and managing team extensions
Expertise managing and building culture on remote teams
Ability to optimize processes and ensure execution of new strategies
Familiarity with healthcare regulations such as HIPAA (Health Insurance Portability and Accountability Act) to ensure compliance and patient data security
Building and managing relationships with technology vendors, healthcare providers, and other partners to support operations
Resilience and adaptability to changes in the healthcare industry, technology advancements, and regulatory requirements
Medical licensure such as Registered Nurse or other medical background a plus

You should bring expertise in these areas and can help to uplevel the team in

Proven experience facilitating executive-level discussions and decisions
Proven experience driving conversations through data analytics and visualization
Proven experience scaling and building remote clinical operations
Eager to get in early to build the foundation to scale at a dynamic startup with strong momentum to improve the lives of many
Independent and self-motivated to work remotely
Adaptable in a fast-paced startup environment where priorities may change quickly and frequently

Alpha Values

:

We are mission-driven

  • Were changing the paradigm of healthcare for patients who are historically underrepresented due to sex, race, gender, language, economic status, location, disability, and other diverse backgrounds. We empower our Primary Care Providers with a foundation in womens health to administer patientcentered care throughout a womans lifespan.
We put patients first

  • We prioritize whats best for our patients. We work to provide excellent care and empower patients to take control of their health.
One team, One Dream

  • We work together as a team to bring to life our vision of a more just healthcare system. We trust each other, communicate openly and honestly. We give credit where it is due, provide opportunities for employee growth and development, assume good intentions, and celebrate our wins as a team.
Diversity is at our core

  • Alpha exists to bring a more accessible, equitable system to care for the whole woman regardless of age, income, and location. We are inclusive, welcoming, and value different perspectives.
We are data-driven

  • Alphanauts love data and value facts over opinions. We use evidencebased science to highlight the clinical value of our mission.
We are proactive and positive

  • Alphanauts learn by doing and address challenges without waiting or worrying about their scope. We are pragmatic and value progress over perfection. We are optimistic and believe in the power of positivity.
Your First 30/60/90 Days at Alpha

30 Day View:

Familiarize

Meet and start to get to know your team, set up recurring meetings
Meet and start to get to know the other department heads
Gain an understanding of current processes and identify opportunities for improvement

60 Day View:

Optimize

Take action to improve processes based on low hanging fruit opportunities
Develop initial iteration of volume forecast, coverage and staffing models
Provide a fresh perspective on Alphas operations and identify opportunities for improvement

90 Day View:

Scaling Processes and Innovation

Own operational forecasting, coverage and staffing models and plans for the longer term
Work with Product and Technology to identify opportunities for system enhancements to improve provider and patient support effectiveness
Play a role as one of Alphas leaders in the longer term planning for Alpha as a whole

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