Maintenance and Reliability Supervisor

Overview:
The Facilities Maintenance Supervisor reports to the Facilities Maintenance Manager and works in alignment with the Facilities Maintenance Lead.

The Maintenance Supervisor is responsible for supervising a team of maintenance technicians in the day-to-day operations of maintaining the Chick-fil-A Supply Distribution Center (DC) in Hutchins, TX.

The Maintenance Supervisor will be responsible for supporting the Maintenance Manager in developing and implementing the maintenance program for the site throughout the new facility implementation.

Once the site is up and running, this role will be responsible for supporting the site Maintenance Manager in managing the day-to-day maintenance activities, including trouble-shooting complex problems, assist with managing third-party facilities management providers, and leading the maintenance team operations.

This role will work closely with site leadership, operations team members, truck drivers, equipment operators, etc., in addition to the Safety, Quality, and Compliance Lead, to ensure the mission of the DC is fulfilled.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants.

Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care.

For more information, visit .

Responsibilities:
Lead the technician team's maintenance activities of the building envelope, building equipment, space occupied by Chick-fil-A Supply, and common areas of the site including directing/monitoring work performed by in-house team and third-party contractors

Operate as a supervisor and leader to monitor the maintenance team's performance and completion of maintenance activities including complex assignments through constructive feedback and coaching.

Develop and deliver formal individual performance reviews supporting the growth and development of the technician team.

Assist the Maintenance Manager in overseeing the activities/performance of the third party providers

Serve as an escalation point to help resolve maintenance or team related issues

Support Maintenance Manager in the development of strategies and plans to be aligned with operational needs, minimize risks, and maximize efficiency of the assets and maintenance team

Ensure maintenance operations are performed in a reliable and cost-effective manner in compliance with safety, quality, compliance requirements and industry standards, and Chick-fil-A SOPs; understand new/planned regulatory changes and its impact on operations and required staffing

Support Maintenance Manager in the day-to-day supervision of maintenance systems, processes, and documentation associated with efficient and high performing maintenance organizations

Assist with inspections of the building shell, building equipment, and operations to pro-actively identify issues and ensure compliance with required maintenance standards

Perform regular walk throughs of the building to identify areas that need repairs or that shows signs of problems

Identify reoccurring problems related to staffing issues or processes and identify possible solutions

Support Maintenance Manager in monitoring team performance and developing process improvement initiatives

Support the coordination and communication with site leadership to discuss/coordinate activities that might impact each other from an operational and safety standpoint

Promote clear and open communication to cultivate good relations between the maintenance team and other departments

Check accuracy of activities performed by Maintenance Technicians and demonstrate knowledge of facility operations

Monitor shift schedule/workload to ensure reactive (corrective and emergency), preventive, and predictive maintenance is scheduled/completed in a timely manner and work closely with Maintenance Manager, Maintenance Lead, Maintenance Planner/Scheduler, and operations to coordinate/schedule and accomplish equipment and facility repairs

Demonstrate planning and people leadership abilities to help coordinate with the Maintenance Manager

Track open work orders to ensure they are completed in a timely manner and accurate and complete information is entered into the system

Ensure maintenance and facilities management records are properly maintained and safeguarded

Maintain equipment in accordance with manufacturer specs and warranty agreement including preventive maintenance and use of spare parts

Support Maintenance Manager in monitoring performance and developing process improvement initiatives

Participate in the opex and capital planning process and repair vs. replace decisions

Support Maintenance Manager in the selection/governance of third-party providers

Ensure housekeeping, productivity, and quality of work standards are maintained

Support compliance audits and quality assurance reviews; review performance reports and take corrective actions

Support and conduct team training on required activities and desired outcomes; ensures the maintenance SOPs complied with and are routinely reviewed and updated

Coach team through effective execution, building capability and ownership of systems

Support Chick-fil-A Supply Sustainment's initiatives to reduce energy consumption and waste generation

Minimum Qualifications:
High school diploma; certified maintenance technician

7+ years of experience in maintenance within food manufacturing and distribution operations or similar operations; 3+ years of experience in a supervisory role

Multi skilled electrical and mechanical disciplines, including hydraulic maintenance and troubleshooting experience

Maintenance supervisory experience

Proficient in equipment maintenance, mechanical design, and assembly

Knowledge of industry-leading practices and suggestions/solutions for continuous improvement

Ability to evaluate and quantify operational and maintenance risks; possesses an uncompromising commitment to food safety for customers and overall safety for the organization and its employees

Ability to anticipate needs, multitask, manage shifting priorities, and work in a fast-paced environment

Ability to think on one's feet, solve problems, and learn quickly

Experience leading and coaching maintenance teams

Highly motivated with strong interpersonal skills and leadership abilities

Ability to delegate tasks and clearly communicate instructions and expectations

Ability to spot/resolve conflicts between team members and work with different personalities

Availability for on-call support and shift flexibility, as needed

Excellent written/verbal communication skills

Ability to work in both a distribution/production environment and a corporate environment

Proficiency in Microsoft Office Suite

Preferred Qualifications:
9+ years of hands-on experience in maintenance within food manufacturing, distribution, or similar environment; 5+ years of experience in a supervisory role

Bachelor's or associate degree in engineering or other relevant fields

Proven track record of leading/supervising high-performance team(s) in manufacturing or distribution environments

Knowledge of applicable SQC requirements

Performs role with integrity and inspires others

Engineering background and automation maintenance experience, including trouble-shooting experience

Prior Building Systems, Automated Storage and Retrieval Systems, Rail Systems, Ammonia Refrigeration, and Robotics experience beneficial

Prior experience in the use of CMMS

Deep and robust knowledge of industry standards (e.g., ISO Asset Management Standard), leading practices, and industry benchmarks

Quick and versatile learning skills, adaptive and open to change

Experience in Lean Manufacturing implementation, including 5S Practices, Total Preventative Maintenance and Visual Factory


Benefits:
On top of annual earnings, you will get an additional $22,000 worth of Benefits per year

Food and Drinks Provided:
Free meals, snacks and drinks as part of your workday

Generous Paid Time Off:

• PTO: Accrue up to 3 weeks of PTO your first year with immediate access to (40) hours upon hire
• Wellness: (16) hours per year
• Holidays: (7) days per year and (1) floating vacation

Health Insurance Options:
A variety of health insurance options for medical, dental and vision, including a no premium health insurance option for individuals and families

Retirement: 401k with 5% match for eligible employees

Education Investment Plan:
We offer a $45,000 lifetime maximum benefit for continued education of eligible Team Members

Additional

Benefits:
To help you thrive in all areas of life including emotional, social, physical, financial and spiritual.

Equipment:
You will have the opportunity to work with state-of-the-art equipment and around-the-clock resources, including:

Tractor:
Brand new Kenworth T680 automatic tractor with leather, air ride seats;truck GPA; rear and side view cameras when reversing

Trailer: 48" Great Dane featuring electric side lift gates with gutter guard and tandem lights over rear tires

Power Sleds:
Battery-powered, pallet jacks to easily move product into restaurants

Mobile Devices:
Samsara devices, a mobile app that shows where to park and unload at each restaurant and ELD charging in the cab

In House Maintenance Team:
Chick-fil-A Supply onsite mechanics keep equipment running smoothly

Minimum Years of Experience:
7

Travel Requirements:
25%

Required Level of Education:
High School

Preferred Level of Education:
Associate's Degree

Major/Concentration:
N/A

Minimum GPA (4.0 Scale):
N/A

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