Server

7 days ago


Columbia, Missouri, United States First Watch Restaurants Full time
Job Description
  • The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants.
  • Provide friendly, responsive service to create an exceptional dining experience for all of our customers.
  • Each server's primary objective is to show our customers such a marvelous time; they will want to return again and again.
  • Welcome and greet customers.
  • Make all our customers feel comfortable and let them know you're there to personally take care of them
  • Inform customers of specials and menu changes
  • Make recommendations you genuinely feel your customers will enjoy
  • Up-sell food & beverage items using suggestive selling technique
  • Answer questions regarding regions where food products come from, how food is prepared
  • Describe in detail tastes and textures
  • Answer questions about our food, beverages and other cafe functions and services.
  • Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen
  • Deliver food and beverages from kitchen to customers in a timely matter
  • Perform side work at the start and end of each shift as required by service station assignment
  • Maintain clean service areas
  • Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests
  • Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable)
  • Be ready and willing to assist fellow servers as situations arise
  • Be ready and willing to assist bus person with clearing and resetting tables
  • Thank customers for their visit and invite them to return
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management
  • Exercises Veto Power when picking up food for delivery to customers.
  • Anticipates the needs of customers, i.e., more coffee. Demonstrates "service" attitude with other staff and customers
  • Roll silverware as assigned on a daily basis Requirements:
  • Six months experience as a server in a comparable restaurant is, preferred
  • Have working knowledge of the predominant language(s) of our customers
  • Punctuality with regular and reliable attendance
  • Honesty and integrity
  • Must be at least 18 years of age
  • Must be able to effectively communicate with customers, management and coworkers
  • Basic math skills – arithmetic – the ability to make change
  • Basic reading and writing skills
  • Multi-task oriented – ability to perform multiple job functions at one time
  • Follow workplace safety procedures Additional Requirements:
  • Walk and stand throughout the entire shift
  • Continuously reach, bend, lift, carry, stoop, and wipe
  • Regularly lift up to 50 lbs.
  • Frequently wash hands
  • Moderate exposure to extreme temperatures
    • Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance
  • The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.
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  • This location is owned by Midwest Egg Enterprises
  • Midwest Egg Enterprises, LLC - Franchise of First Watch

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