Fraud Operations Lead

2 weeks ago

Pittsburgh, Pennsylvania, United States Citizens Financial Group, Inc. Full time


Private Bank Operations is committed to delivering a best-in-class experience for Private Bank clients and the colleagues that support them. The group will have functions that encompass Fraud, Client Onboarding, and Client Experience for Consumer, Commercial and Business Banking Products. The group is tasked with the coordination of deliverables and support for the specific business needs of the Private Bank. We are seeking Fraud Operations Leads that will support the desired client experience while mitigating client/bank exposure.

This position requires the ability to learn all processes within Fraud Detection supporting the Private Bank. This role will include interaction with external customers, department colleagues, and business partners with a strong focus on customer satisfaction. May perform other duties as assigned related to Fraud Detection, operational issues, and will need to manage competing priorities in an accurate and timely manner. They may also conduct training, coaching and help with onboarding new hires. This position reports directly to the Head of Fraud Operations for the Private Bank

Qualifications:
  • Self-motivated, dependable, adaptable, and detail-oriented individual with strong analytical, writing, and organizational skills.
  • Experience conducting investigations and enhanced account reviews.
  • Excellent written and verbal communication.
  • Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
  • Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
  • Ability to work independently and multi-task in a fast paced, ever-changing environment.
  • Strong organization and time management skills
  • Willingness to assist with special projects and accept new responsibilities.
  • Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
  • Other duties and responsibilities may be assigned, according to the needs of the Business Line
Experience
  • High School or equivalent degree required; bachelor's degree preferred.
  • 3+ year of Fraud investigations experience.
  • 3+ years required of Banking, Professional experience in analysis and/or financial services industry preferred.
  • Experience conducting investigations and enhanced account reviews.
  • Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Hours and Work Schedule

Hours per week: 40

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Position is in Johnston, RI and onsite 3 days/week.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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