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Full Time Teller

3 months ago

Champaign, Illinois, United States BankChampaign, N.A. Full time

Basic Function:

Effectively and efficiently processes customer transactions to ensure accurate customer and banking records and documentation. Meets customer needs by answering questions, providing information and referring bank customers to appropriate bank personnel.

Position Qualifications:

Education and Training

  • High school diploma or equivalent

Experience:

  • One year experience in cash handling

Knowledge:

  • Basic knowledge of MS Word, Excel, PowerPoint, and Outlook
  • Basic knowledge of computer, accounting, and banking laws and regulations

Skills:

  • Excellent communication skills, written and oral
  • Ability to prioritize, multitask, and problem solve independently
  • Efficiently process and complete data entry of confidential information
  • Leadership skills beneficial for advancement
Abilities

  • Able to manage and adapt to different customer personalities
  • Strong time management ability
  • Time management abilities
  • Ability to perform basic math processes

Essential duties:

  • Accepts checking and savings deposits and loan payments
  • Cashes checks; issue cashier's checks and cash advances
  • Adheres to federal laws and regulations; is alert to counterfeit currency
  • Balances cash from drawer daily
  • Greets customers and answers basic questions regarding account balances, service charges, interest rates
  • Resolves complaints/inquiries from customers who are in the bank or on the telephone
  • Refers customers to the proper department for issues that cannot be resolved at the teller line

Psychological Considerations:

  • Fast paced and stressful environment
  • Changing priorities
  • Repetitive work with frequent interruptions

Environmental Considerations:

  • Quiet, ground level
  • Consistent temperature and humidity
  • Occasional travel between three locations

Cognitive Considerations:

  • Effective deductive reasoning and general reasoning skills
  • Interpersonal skills

Physiological Considerations:

  • The work is sedentary. Typically, the employee may sit comfortably to do the work.
  • Completing customer requests and other assigned duties 75% day
  • Light lifting, bending or stretching 5% day
  • Walking and/or carrying of light items 10% day

Physical Considerations:

  • Lifting coin boxes weighing up to 10 pounds