Outreach Worker

1 week ago


El Paso, Texas, United States Texas Tech University Full time

Position Description

This role will be the main point of contact for patients in need of medical assistance. Responsibilities include processing claims from providers, utilizing computer systems to record and share patient information, identifying patient cases, conducting financial screenings, facilitating program enrollments, providing non-medical counseling, tracking cases, and preparing all required documentation. Individuals in this role will act as ambassadors for the program, representing it to healthcare providers, local communities, and health agencies. Therefore, maintaining a positive and professional attitude while interacting with patients, community leaders, as well as local health and state agency personnel is crucial. Travel between local health agencies will be necessary, and occasional home visits may be requested. The work environment will mostly be in clinical settings, requiring frequent interaction with patients, families, clinic staff, and external support organizations. There may be instances where travel and responsiveness during off-duty hours are needed in exceptional circumstances.

Preferred Qualifications

  • Hold certification as a Community Health Worker, having completed the Community Health Education Specialist Training
  • Ability to effectively engage with individuals at all levels, conduct community outreach activities in various settings including evenings and weekends, and deliver public speeches
  • Demonstrate outstanding communication and interpersonal skills, and collaborate effectively within a team
  • Prioritize attention to detail in record-keeping, documentation, and reporting for this role
  • Proficiency in English grammar and spelling is essential
  • Possess reliable transportation for conducting outreach activities as mandated by the program; must have a valid Driver's License and vehicle insurance
  • Apply practical reasoning to execute instructions provided in written, oral, or visual formats
  • Resolve issues involving multiple factors in consistent scenarios
  • Bilingual proficiency in English and Spanish is a critical requirement to ensure clear communication with program participants

Required Qualifications

  • High School diploma or equivalent as a minimum educational requirement
  • Three years of experience in a business office setting at a minimum
  • Higher education can be considered as a substitute on a year-to-year basis


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