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Tractor Service Technician

4 months ago

Industry, California, United States Astrophysics Inc. Full time
Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, aviation, and ports and borders sites in more than 150 countries.

Hotels, prisons, courthouses, embassies, airports, military bases, and government buildings around the world depend on us for their safety and security.

Astrophysics is an expanding, dynamic and fast-paced company looking for individuals who want to grow with us and be a part of a meaningful security mission.

We currently have an immediate opening for a Service Technician located in City of Industry, California. The Service Technician is a multi-functional role.

This role will provide in-house technical support for customers and Field Service Technicians, as well as on-site field service support as required, up to 25%.

Customer Service

Answer technical support calls and emails from customers, respond quickly and courteously to resolve service needs and ensure customer service satisfaction.

Perform systematic and documented phone diagnostics with customers and Field Service Technicians.
Provide quotations for service and spare parts, and process orders accordingly.
Create and assign service claims, and complete required documentation.
Track and follow-up on service claims and spare parts shipping.
Support the Return Material Authorization (RMA) process as required.
Provide timely feedback to management on service failures and customer concerns.
Provide assembly assistance and technical support to the production floor.
Provide reports information and analysis to management.
Field Service Support
Perform installations and preventative and corrective maintenance in the field as needed.
Complete necessary service documentation in a timely manner.
Support custom product installations/upgrades.
Liaison between Engineering and field service via proper documentation.
Report patterns in field performance failures.

Associates or Bachelor's Degree in Electronics or related field; 1-3 years field service or customer service experience; Experience providing technical and field service support, x-ray system knowledge a plus.

~ Ability to travel to various work sites, up to 25%.
~ Excellent customer service skills.
~ Fluent in both written and verbal English.

Full-time, 8:30 am – 5:30 pm
~(Excellent medical, dental and vision benefits
~11 paid holidays, 10 PTO days
~ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you need assistance or an accommodation while seeking employment, please call and ask for Human Resources Hourly Wage