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Server

3 months ago

Santa Cruz, California, United States Denny Full time

**Server**

Santa Cruz, CA Ocean Street Category Restaurant Crew Job Id JOB DESCRIPTION Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats, and services

guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives

payment, and assists other service personnel as needed to provide total guest satisfaction. Responds to

and addresses guests concerns in a timely and courteous manner. Exhibits Denny's Guiding Principles

when interacting with others.

Key Business Areas

A "Key Business Area" is an area of performance in which the Server must be successful to meet their

accountabilities. Successful results in Denny's Key Business Areas are supported by the following

behaviors or actions:

1. Consistently exhibits Denny's Vision, Mission, and Guiding Principles

2. Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

3. Greets guests immediately upon arrival and acknowledges them at departure

4. Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any

special needs

5. Suggestively sells and achieves guest check average targets

6. Accurately enters orders on point of sale system

7. Prepares beverage orders as well as some appetizers, salads, and desserts

8. Checks prepared orders for completeness and presentation

9. Delivers food and beverage orders timely and in accordance with standards

10. Attends to guest during the entire dining experience in a prompt and courteous manner

11. Demonstrates knowledge of station and floor breakdowns

12. Possesses strong product and menu knowledge

13. Uses proper telephone etiquette; assists with "to go" orders

14. Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests

departure

15. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of

any issues

16. Demonstrates safe cash handling procedures in accordance with policy and accurately completes

cash, credit card, and discount transactions

17. Willingly assists others without being asked

18. Maintains cleanliness and organization of dining room and service area

19. Completes all required side-work, including deep cleaning assignments

20. Provides prompt and courteous service and is cordial to all team members and guests

21. Adheres to Denny's Brand Standards and internal policies and procedures

Essential Functions

Ability to lift and carry supplies and equipment up to 30 lbs

Ability to raise a tray weighing up to 25 lbs to shoulder height

Able to bend, stoop, reach, wipe, lift, and grab

Must have sufficient mobility to move and operate in work area

Must be able to stand and walk throughout a 4 to 8 hour shift

Must be able to hear well in a loud environment to respond to employee and guest needs

Must meet any state, county, or municipal regulation pertaining to health risk concerns about food

handling

Must be able to observe and differentiate between monetary denominations

Must be able to serve all Denny's menu products

Must be able to operate point of sale system

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