Lead Guest Services Representative
7 days ago
Join Us in Making a Difference
At Spurs Sports & Entertainment (SS&E), we are dedicated to a greater purpose. We believe in leveraging the power of sports and entertainment to create exciting moments, enduring memories, and strong community connections. Our organization includes the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), as well as the management of various sports facilities.
- This role involves responsibilities such as preparing paperwork, ensuring event readiness, briefing staff, providing supervisory assistance, and handling administrative duties related to event coordination.
Key Responsibilities:
- Arrive early on event days to address pre-event inquiries
- Maintain event readiness at service locations
- Demonstrate creativity and knowledge to enhance guest experience
- Encourage feedback to improve guest and employee interactions
- Support service initiatives and assist with event coordination
- Ensure accurate paperwork completion and location closure post-event
Qualifications:
- Strong leadership qualities
- Prior customer service experience
- Excellent communication skills
- Detail-oriented and organized
- Proficient in computer use
- Ability to work flexible hours and perform physically demanding tasks
If you lack experience in all the qualifications, do not worry, we encourage you to apply and join our team
Join us in upholding SS&E's values, collaborating with the community, and striving for personal growth. Become a part of the SS&E family where every role is essential and impactful.
SS&E is an Equal Opportunity Employer.
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