Dispatch Supervisor

1 week ago


Pasadena, California, United States Insight Global Full time

**Candidate's whom apply must be comfortable commuting to Pasadena, CA five days a week**

Day to Day

This position will be responsible for the daily activities & functions of the department. These responsibilities include training, supervising, and ensuring the success of employees performing service call taking, dispatching, and customer service functions within the Business Operations.


• Successfully manages the daily activities of employees in the dispatching, service call taking, data entry and customer service positions.


• Successfully schedules all maintenance visits for the entire organization.


• Maintain relationships with external and internal customers including other administrative, sales, field personnel and management.


• Update and maintain processes, procedures, and documentation for the above listed roles.


• Offer ongoing training and mentoring to departmental employees and continue to improve the efficiency and quality of their work.


• Act as conduit between Sales Personnel, Field Personnel, Finance and Business Processes to ensure continuity and consistency in our customer service experience.


• Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.


• Communicate with Customer/ Sales to remove obstacles and/ or reset expectations of the agreement with regards to scheduling.

Must Haves

  • 5+ years of billing and data entry using systems such as Great Plains or similar.
  • 2-3 years of supervisory experience required.
  • Strong analytical and problem-solving skills.
  • Extremely comfortable with Microsoft Windows environment including Excel and Word.
  • Excellent written and verbal communication skills.
  • A driven self-starter with a strong work ethic to take the lead on initiatives and follow-through on commitments.
  • Very organized with demonstrated ability to multitask

Hours: This is a non-exempt position Monday through Friday and depending on the current need of the department, the shift will be either 7:00am to 4:00pm or 8:00am and ending at 5:00pm, with one hour lunch. Eight hours per day is required and other occasional overtime may be necessary.

Benefits & Compensation:

$30-43/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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