Information Technology Specialist

6 days ago

Glen Allen, Virginia, United States Veracity Consulting Group Full time

Veracity Consulting Group (VCG), a RGP company, is a
global digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating fortune 500s that you see today.


Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth.

We come together as one team to deliver transformative results.

While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.


Are you looking for an environment where you can be curious, creative and challenge yourself daily?


Today, we're ready to add an I
nformation Technology Specialist will be responsible for maintaining and supplying computers, peripherals, and accessories to end users for Veracity.

Deploy and maintain network and peripheral office infrastructure. Manage technology life cycles, and provide fast, friendly, and helpful technical assistance. They will be expected to answer questions on basic technical issues while providing advice and assistance to solve them. They will also help improve support processes across the organization. This position requires someone local to the Richmond area that can be onsite as needed.

Responsibilities:

  • Provide IT assistance to team members on computers, software, and peripherals in a remote/onsite support environment.
  • Manage hardware and computer software updates on Windows and MacOS operating systems
  • Documenting processes and performing diagnostic evaluation
  • Continuous learning of new trends and willingness to experiment to improve reliability, response, and quality.
  • Prep, deploy and maintain computers, peripherals, and accessories for delivery to end users.
  • Manage requests and issues in the enterprise ticketing system
  • Performs basic networking maintenance functions such as user provisioning and access modification requests.
  • Maintain asset management mechanism through data entry, inventory management, for IT assets.

Required Qualifications:

  • Associates or Bachelor's degree in Information Technology or related field, or equivalent education/work experience preferred
  • Demonstrated professional experience in supporting customers and processes.
  • 12+ years of relevant experience in an IT support and/or customer service role.
  • 12+ years of relevant experience with Windows and other operating systems and system diagnostics.
  • 12+ years of relevant experience in managing technology assets and deployments.
  • Familiarity with any of these technologies is a plus: Addigy, Microsoft Azure, Office 365, LDAP, PowerShell, Bash, Kaseya, JIRA Service Desk.
  • Effective written and verbal communication skills including demonstrated success with customer service and satisfaction.
  • Demonstrated problemsolving skills and attention to detail.
  • Proven ability to manage time effectively.
  • Ability to exercise independent judgment and initiative.
  • Ability to work collaboratively in a teamoriented environment.
  • Proficiency with managing IT trouble ticket solutions and resolving incidents in a multitier environment.
  • Ability to be onsite in our Glen Allen office as needed

Why Work for Veracity?

Our Culture

  • Flexible work environment (remote or onsite)
  • Family first
  • Agile and collaborative
  • Fun and energetic
  • Group of likeminded folks and creative problem solvers
  • Fastpaced
  • Inclusive and Passionate
  • Supportive, approachable, and encouraging leadership and team members

Benefits:

  • Competitive salary with potential financial rewards and perks
  • Comprehensive medical, dental and vision plans
  • 401k Savings Plan with Company match
  • Employee Stock Purchase Plan
  • PTO
  • Parental leave
  • Choice of company laptop
  • Career Advancement and Training Opportunities
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