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Vino Volo, General Manager

4 months ago

Philadelphia, Pennsylvania, United States Cielo Full time

Cielo has partnered with Paradies Lagardere to hire a General Manager for Vino Volo at the Philadelphia Airport

Exciting Opportunity: Join the team at Vino Volo and be part of creating exceptional experiences for airport customers

Job Description:

Duties and Responsibilities:

- Embody a positive company image by providing courteous, friendly, and efficient service to customers and team members

- Support company's strategic goals including profitable growth, guest satisfaction, and associate engagement

- Ensure team excels in customer service and wine expertise

- Develop and mentor team, acting as a role model and teacher

- Lead and coach team to impress customers with Vino Volo experience and drive sales

People:

- Build a great workplace for strong performers promoting an engaged workforce and career development

- Support and coach employees to charm customers and captivate them with exceptional service

- Inspire and mentor team members to reach their full potential

- Recognize team members for excellence and ensure performance goals are met

- Source high potential candidates and ensure compliance with training

Operational Excellence:

- Ensure positive guest service and resolve complaints promptly

- Engage customers to discover and enjoy Vino Volo's wines

- Maintain professional restaurant image and monitor team performance

- Ensure compliance with food handling practices and maintain quality of service

- Create a culture of excellence and ensure all procedures are followed accurately

Profitable Growth:

- Analyze financial data and take actions to maintain profitability

- Maintain food cost percentage and control costs

- Monitor supply purchases and ensure payroll goals are achieved

Innovation:

- Identify opportunities for improvement and implement solutions

Productivity:

- Maximize resources and improve processes

- Demonstrate efficiency and compliance with operational standards

Effective Communication:

- Develop and deliver clear communications

- Provide accessibility to staff for open communication and feedback

- Demonstrate leadership courage and effective team communication

Qualifications:

Education and Experience Requirements:

- Five or more years in management roles in hospitality industry

- Strong foundation in wine fundamentals

- College degree preferred

Knowledge, Skills, And Abilities Requirements:

- Ability to manage a team and conduct interviews

- Knowledge of wines and excellent customer service skills

- Detail-oriented, reliable, and proficient in MS Office suite

- Able to lift and carry a standard case of wine and pass required screenings