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QA Manager
7 days ago
Zendesk is looking for a Quality Engineering Manager to lead and optimize processes and tools for manual and automated QA processes for a highly technical SaaS product. In this role, you will navigate a dynamic development environment and demonstrate a commitment to flawless software releases through automation.
Join a vibrant team and contribute to creating exceptional products that are truly appreciated.
Responsibilities:
- Define manual and automated QA processes to align with the software development lifecycle, ensuring frequent feature deployments.
- Lead a team across application stack for QA activities.
- Develop test plans and frameworks for product components, focusing on automation.
- Identify and implement enhancements to automation tools, staying updated on industry standards.
- Collaborate with Engineering Management to deliver high-quality features on time.
- Manage quality metrics for concurrent software projects supporting Zendesk's strategic objectives.
- Work closely with management to assess product feature feasibility.
- Adapt to changing priorities and manage time effectively to meet deadlines
Requirements:
- Bachelor’s degree in Computer Science or related field with over 5 years of hands-on Quality Assurance/Engineering experience.
- Experience in hiring, managing, and mentoring QA teams.
- Proficient in Quality and Software development best practices with an ability to collaborate across teams.
- Familiarity with test automation frameworks like Selenium, Watir, or similar tools.
- Familiarity with Continuous Integration servers (e.g., Hudson, Jenkins).
- Track record of delivering high-quality software projects on time using Agile methodologies.
- Strong written and verbal communication skills for effective collaboration.
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