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Customer Support Specialist

3 months ago

Bridgeville, Pennsylvania, United States Deluxe Full time

Now is your chance to join an experienced team in an organization that drives change. We're a company that's consistently on top employer lists because we put our employees first.

Why join us:

  • There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
  • We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more
  • A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
  • We believe our people drive our success and growth, so we back that up with employee stock grants. Every employee at Deluxe is an owner

The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues, and vendor set up.

  • The Customer Support Specialist will own setting up the launch party with the customer and in facilitating it. The Support Specialist is there to set up employees at the customer on new storefronts. Proactively seeks customer feedback and reacts with agility to resolve issues.
  • Provides training and training materials to customers to support successful storefront adoption and follows company guidelines for 60 days post-adoption check back
  • Provides support for escalated customer issues (Tier 2, Tier 3). Follows up on any customer issues requiring additional research
  • Investigates and resolves billing issues and monitors receivables
  • Supports Sales Personnel by sourcing/quoting print and promo items
  • Order entry & shipment coordination/tracking
  • Warehouse reporting for both client and sales personnel

Basic Qualifications:

  • High School Diploma/GED and 2 years or Tech Certification and 0 years

Preferred Qualifications:

  • Education: High School Diploma/GED
  • Experience: 2 years of customer service

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to