Patient Access Specialist I

7 days ago


Cleveland, Ohio, United States University Hospitals Full time
UH Parma Medical Center - Emergency Department Registration

Job Schedule: Monday through Friday, rotating weekends and holidays

Shifts: 8-hour shifts between 11:00 AM and 11:30 PM, based on department needs

About the Position:
As a vital team member of the Revenue Cycle team, Access Specialists play a crucial role in ensuring accurate registration, patient estimates, point of service collections, and exceptional customer service. Their efficient performance directly impacts denials, customer satisfaction, and decreases bad debt. Access Specialists are adept in patient/physician relations, registration, scheduling, and the utilization of various complex systems.

Key Responsibilities:
  • Interview patients through various channels to create or validate patient medical records and insurance/bill claims
  • Manage insurance coverage, benefits, and regulations to ensure accurate information and payment for services
  • Verify insurance plans through electronic tools and phone calls
  • Provide patient estimates and establish payment plans when needed
  • Collect co-pays, deductibles, and balances while meeting collection targets
  • Prevent medical record duplications and safeguard patient information
  • Communicate effectively with internal and external stakeholders
  • Participate in emergency preparedness and provide assistance to patients
  • Contribute to special projects and perform assigned duties
Requirements:
  • Demonstrated ability to work independently and as part of a team in a fast-paced environment
  • Strong communication and client service skills
  • Proficient in using various software solutions
  • Must adhere to all policies and maintain patient confidentiality
Qualifications:
Education: High School Equivalent / GED Required
Work Experience: 1+ year of healthcare or customer service experience Required
Knowledge, Skills, & Abilities: Experience using multiple software solutions Required
Physical Demands:
  • Requires a mix of sitting, standing, walking, and occasional lifting
  • Ability to work in a fast-paced and sometimes stressful environment
  • Detailed-oriented and organized with strong analytical skills
  • Proficiency in Microsoft Office suite and general office equipment


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