On-site Support Specialist, User Support, Financial Solutions

2 weeks ago

Southfield, Michigan, United States Bloomberg Full time

On-site Support Specialist, User Support, Bloomberg Financial Solutions

Southfield, MI

Posted May 30, Requisition No

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team

At Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. Our Bloomberg On-Site Support (BOS) teams provide on-site and technical solutions to Bloomberg's clients in more than 75 countries. The technology and support we provide enable our clients to do their jobs in today's dynamic, highly-demanding, technology-focused environment. We are a one-stop shop of on-site support and get the job done

What's the role?

In your role as a Support Specialist, you provide exceptional technical service to Bloomberg's terminal users and employees. Our goal is to establish a trusting relationship with both our internal and external clients – we act as the frontline and the escalation points. As a BOS specialist, you get the exposure of resolving issues in a hands-on environment and also grow a base of technical knowledge and soft skills that help you troubleshoot with clients remotely.

You pride yourself in offering both reactive and proactive solution focused service, understand the client needs, and deliver personal, on-the-ground value. You are the calm voice and cool head in a fast-paced environment but you understand urgency, work hard, have commercial aptitude and are customer service driven. Our team is tight but our culture is wide open, just like our spaces. We challenge and support each other.

We'll trust you to:

  • Maintain an outstanding level of customer service focus
  • Provide exemplary on-site support
  • Be the point of contact for internal colleagues when they face technical issues
  • Have the ability to multitask with attention to detail
  • Be organized and manage incoming workflows

You'll need to have:

  • 3 years of relevant work experience
  • A valid driving license and have a reliable vehicle with full insurance
  • Experience installing and troubleshooting Windows software, PC Hardware, and peripheral devices
  • Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN)
  • Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)

What's it Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

What is Bloomberg?:

View our Benefits:

Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Americas), (Europe, the Middle East and Africa), or (Asia-Pacific), based on the region you are submitting an application for.

Salary Range: 70, ,000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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