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Client Support Specialist

3 months ago

Southfield, Michigan, United States ProCare Rx Full time
Summary: The Client Support Specialist will be responsible for building and maintaining a high-quality relationship with clients, through exceptional customer service, a proactive approach, and resourcefulness, while positively representing EHIM|ProCare. This position will be the primary point of contact for certain clients, while also providing support to the department's Strategic Account Managers. The Client Support Specialist will work collaboratively with other central departments and stakeholders to solve for complex problems, ensure all client deliverables are timely and accurate, and client needs are being met, to maintain client retention, renewal, and overall plan satisfaction.

Duties include but are not limited to:
  • Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for selected clients and providing support of accounts (secondary) to the Strategic Account Manager.
  • Develop and maintain a working knowledge of client's objectives, plan designs, and overall needs of clients.
  • Responsible for understanding the client's organization & structure, product/services and staying aware of any changes.
  • Conduct regular service/relationship communications with clients.
  • Identifying, researching, resolving, and providing prompt follow up to all client issues.
  • Actively engage and participate in client meetings and conference calls and maintain all documentation and follow up as needed and/or requested.
  • To provide consulting and ongoing training and education to assigned accounts as needed.
  • Collaborate with cross functional teams to represent client(s) internally and coordinate function such as problem resolution, system implementations, project completion and/or to address ongoing pharmacy service's needs.
  • Utilizes various data and analytics tools to prepare reports, written communication, and/or presentations as needed.
  • Work with the Implementation team to provide smooth transition to ongoing Client Services following Go Live.
  • Understand and support all internal workflow, while providing ideas and suggestions for improved processes.
  • Maintain EHIM|ProCareRx systems to assure documentation of client communications and client information is updated and accurate; includes but not limited to; new addresses, client contacts, all interactions, meetings, etc.
  • Communicate regularly and as required with Client Services leaders, to provide necessary, timely feedback and assessment of client relationships, active projects, and/or any relevant information/activities on client accounts.
  • Contribute to a team effort by performing other duties as may be assigned
Requirements and Qualifications:
  • Associate Degree in Business or Healthcare field preferred; or any combination of education and experience which would provide an equivalent background, managing business operations and/or customer relationships, ideally in Healthcare Operations.
  • Pharmacy Tech or PBM account management experience a plus.
  • Proficient in Microsoft Office and other exposure to industry-related applications and software.
  • Prior employment in a position requiring use of analytical, problem solving, and critical thinking skills.
  • Self-motivated, with the ability to work both independently, as well as cohesively within a team setting, with limited supervision in a fast-paced environment with timely turnarounds
  • Exceptional organizational and time management skills
  • Exceptional verbal and written communication skills to effectively communicate with peers, colleagues, and all levels of management
Physical Demands:

Requires sitting, standing, walking, and occasional light lifting.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at or email us at

ProCare Rx is an Equal Opportunity Employer.