Customer Success Manager

1 week ago

Denver, Colorado, United States IQGeo Full time
Job Summary


We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America.

The successful candidate will work directly with our customers across the full network lifecycle from construction to sales to operations helping them understand IQGEO solution best practices, optimize, and automate their business processes using the IQGeo products.

About Us

Telecommunications and utility operators are "Building better networks" with IQGeo's award-winning software solutions.

The ability to powerfully model any network requirement, integrate every system and data source, and support field and office teams with continual innovation is helping operators create the networks of the future.

Our solutions ensure greater cross-team collaboration and process efficiency throughout the network lifecycle, from planning and design to construction, operations, and sales.


Whether it's highly competitive fiber and 5G broadband rollouts or complex utility grid modernization projects, IQGeo's enterprise solutions leads the industry.

We partner with large multinationals and smaller regional operators to deliver the digital innovation they need to increase network resilience, operational safety, and business ROI.

Duties/Responsibilities


Work with customers to understand and document current business processes across the fiber life cycle including construction, sales, and network operations.

Strategize with customers to determine how IQGeo tools can optimize and automate existing business processes including determining implementation ROI.
Participate in on site visits with customers in the office and field.
Be the voice of the customer championing new product ideas to the IQGeo Product Management team.
Conduct mentoring for customer teams on existing product functionality and introduce new product releases and modules.

Work in partnership with all areas of the IQGeo team including sales, delivery, product management, support, and engineering to deliver the best possible outcome for our customers.

Required Skills/Abilities Over 5 years of experience designing middle and last mile fiber networks.
Experience with PON architecture options
Experience with cellular converged networks a plus
Knowledge of Point to Point, Ring and path diverse routing
Direct experience of FTTH construction business processes
Experience using CAD or GIS fiber design tools
Comfortable addressing business and technical stake holders
A passion for business process optimization and problem solving
Education Bachelor's degree or Telecom equivalent experience
What's In it For You Medical, Dental, Vision, Life insurance: monthly premiums are paid 100% for employee, spouse, and family No contribution to benefit plan
STD/LTD insurance fully paid.
Generous PTO with 8 paid holidays plus 2 "floating" holidays.
Paid charity/volunteering day each year.
Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service.
401k Safe Harbor contribution, fully vested day one.
Mentor program.
Home office support for remote workers.

Flexible Working

We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising

Work Permits & Visas

You must already have the right to work permanently in United States.

IQGeo is not able to sponsor work permits.

About IQGeo

IQGeoTM is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, and Japan. We are supported by a global network of highly skilled partners.

Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses.

Led by a team of geospatial technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries.

In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium.

Today, IQGeo is the leader in introducing modern web and mobile geospatial applications into the communications and utility industries.

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Talon GmbH Full time

    About the Team:Join the team at Talon.One as a Customer Success Manager and be part of a vibrant group of Customer Success Managers and Technical Account Managers. Our focus is on collaboration and working closely with teams in Sales, Partnerships, Product, and Marketing. We value open communication and mentorship to drive growth from all directions. At...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Ping Identity Full time

    About Ping Identity:At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.We call this digital freedom. And it's not just something...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Next Frontier Capital Full time

    In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well Large equity stake + competitive salary + benefits 2nd CS hire, will work directly with the VP to build the CS function from ground up Full-cycle customer success from onboarding, implementation, support, expansion, and...

  • Customer Success Manager

    4 weeks ago

    Denver, Colorado, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Manager

    1 month ago

    Denver, Colorado, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Bynder Full time

    Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption,...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Gravitee Full time

    Job Title: Customer Success Manager Location: Denver, CO - Hybrid (2x/week in office) ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States RingCentral Full time

    Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States IQGeo Full time

    Job SummaryWe are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work directly with our customers across the full network lifecycle from construction to sales to operations helping them understand IQGEO...

  • Manager, Dedicated Customer Success

    3 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...

  • Dedicated Customer Success Manager

    4 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...

  • Enterprise Customer Success Manager

    1 week ago

    Denver, Colorado, United States Paytronix Systems Full time

    The kind of person we are looking for: The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their customers to...

  • Principal Customer Success Manager

    4 weeks ago

    Denver, Colorado, United States Checkr Full time

    About CheckrCheckr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...

  • Principal Customer Success Manager

    1 month ago

    Denver, Colorado, United States Checkr Full time

    About CheckrCheckr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...

  • Principal Customer Success Manager

    1 week ago

    Denver, Colorado, United States Checkr Full time

    About CheckrCheckr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Dynatrace Full time

    Accelerate customer adoption of Dynatrace Saas/ Managed product portfolio through technical enablement, usage training, and project planning. Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and lo Manager, Customer, Technology, Retail

  • Senior Customer Success Manager, Embedded

    1 week ago

    Denver, Colorado, United States Workato Full time

    About Workato Workato is the only integration and automation platform that is as simple as it is powerful - and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud to be named...

  • Senior Principal Customer Success Manager

    1 week ago

    Denver, Colorado, United States Checkr Full time

    About Checkr Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a fasterand fairerway to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...

  • Customer Success Specialist

    1 week ago

    Denver, Colorado, United States River Rocks Landing Full time

    If you're passionate about customer success and adept at juggling multiple projects, we'd love to have you on board.In this role, you'll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively...

  • Dedicated Customer Success Manager

    1 week ago

    Denver, Colorado, United States Gusto Full time

    Management of a book of business for our Premium customers during their lifecycle and moments that matter on Gusto. Proactively educate and introduce features and apps to customers to drive product usage and overall stickiness. Build professional a Manager, Customer, Business, Technology, Retail, Skills