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Senior Principal Customer Success Manager

3 months ago

Denver, Colorado, United States Checkr Full time
About Checkr

Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a fasterand fairerway to screen job seekers.

Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of companies like Uber, Instacart, Netflix, Compass Group, and Adecco to hire great new people with an experience thats fast, smooth, and safe.

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates.

Checkr has been recognized as one of BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company and Top Company by Valuation.


About The Team/role

As a Named Account Senior Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers.

Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders.

You will work with fellow professionals that succeed through collaboration, grit, and constant learning.

You will also partner directly with the customers leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.


What Youll Do

Establish a deep level of trust with customers to solidify existing strategic partnerships
Bring thought leadership and strategic planning to go deeper and wider in each account
Own navigating through key challenges, investigations and escalating issues as appropriate
Work closely with the Account Management team to manage the overall health of accounts, ensure attainment/no churn and surface any upsells/growth opportunities
Build strong relationships with customers at the operational and management level
Develop deep understanding of Checkr products and processes and how they map to customers programs to drive positive business outcomes
Set up and drive the account management cadence including monthly, quarterly and annual meetings between appropriate stakeholders at Checkr and customer
Work with the broader cross functional teams at Checkr to drive the long term Functional/Technical Solution Strategy for the customer
Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations
Act as a strong voice and internal advocate for customers

What You Bring

10+ years of Customer Success experience managing large enterprise relationships with deep technical/product needs. You have managed a $50M+ book of business with your companys largest strategic clients
Leaning on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers
Ability to navigate large organizations political landscape to maintain and expand relationships at all levels
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
Technical background that enables you to rapidly understand the Background Check Industry and Checkrs software products
You are flexible and tenacious fully capable of juggling and completing multiple priorities and projects (internally and externally) in a fast-paced environment
You learn quickly and are excited to take on challenging new projects
General knowledge of software applications i.e. Zendesk, Salesforce, Google Apps, etc. and the ability to conduct basic analytics using BI tools like Looker
Experience in a B2B software technology company. HR tech industry experience a plus
You enjoy planning, adjusting, executing, winning, and celebrating as a team
You are willing to travel up to 20% as needed for customer facing or internal team meetings

What Youll Get

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week.

In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.


One of Checkrs core values is Transparency. To live by that value, weve made the decision to disclose salary ranges in

all of our job postings

. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see

our website

.

The on-target earnings range for this role is $148,835

to $201,365 in Denver, CO.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles.

Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkrs commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the

San Franciscos Fair Chance Ordinance

.
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