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Air Operations Specialist
2 weeks ago
JOB SUMMARY:
Responsible for the growth and development of the air freight forwarding business by providing excellent operational service and supervising all air freight operational activities.
KEY RESPONSIBILITIES:
- Supervises all Airfreight Operations activities under file management for the customers
- Ensure all file management activities post booking such as Documentation, System Updates, Operational finance, etc.
- Supporting customer service in customer query resolution and exception handling.
- Ensures end-to-end Carrier Management for Airfreight Operations, i.e. overall Airfreight Procurement, Carrier Relationship Management, Capacity Management, balancing the carrier mix, carrier query resolution as well as management of Carrier Booking transactions.
- Develop and grow relationships with carriers to secure the most cost-effective rates for our business
- Improve teams work productivity and monitor the implementation of SOP to comply with the customers requirement
- Analyze air freight rates for strategic pricing
- Review and evaluate the air freight ops plan to recommend how to improve operations productivity, reduce costs, and improve yields
- Oversee implementation of affirmative action plans as required and closure of customer complaints and disputes by leading and managing the air freight ops team and delivering excellent services.
- Oversee compliance with local and global key accounts
- Review target and goal setting for the department
- Stay current with developments and changes in applicable laws, regulations, and other government requirements
MUST-HAVE:
- Min 5 yrs. exp in air operations, air freight, and freight industry.
- End to End Carrier Management for Airfreight Operations.
- Analyze air freight rates.
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