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Pharmacy Technician

3 months ago

Tucson, Arizona, United States Adecco Staffing, USA Full time

Adecco Medical is seeking a dedicated and passionate Remote Pharmacy Technician to join our client's team. Candidate living in Pacific Time zone will only be considered.

Pay: $19.00-$25.00

Education and Experience:

  • High school diploma or equivalent education (GED) required
  • Registered Pharmacy Technician with a state board of pharmacy
  • A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
  • eClinicalWorks or similar EMR experience
  • Experience working with geriatric patients or a medication adherence program is a plus
  • Bilingual in English/Spanish highly desired

Required Skills/Abilities:

  • Must be able to travel to a 3-day New Colleague Orientation during their first 90 days but no additional travel is needed.
  • Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
  • Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members
  • High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
  • Self-starter with the ability to think creatively and work effectively
  • Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
  • Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Duties/Responsibilities:

  • Conduct telephonic outreaches and answer incoming calls regarding member's medication use, including but not limited to medication adherence, refill request, and medication clarification
  • Obtain member's permission and place refill requests with pharmacies via phone or web systems
  • Access medication adherence gap portals or lists and review member's medical chart notes to determine appropriate action
  • Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
  • Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
  • Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
  • Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
  • Assist with other pharmacy departmental initiatives as they become available
  • Additional duties, as assigned
Pay Details: $19.00 to $25.00 per hour

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.