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Clerk

4 months ago

Kingston, Oklahoma, United States The Chickasaw Nation Full time


We are currently looking for a Part Time 38 Clerk to join our team located at the Chickasaw Travel Stop #535 working .

Summary:

Operates cash register and stocks store. Promotes signature products by providing the highest level of customer service.

Responsibilities:

  • Provides first class customer service - courteous and helpful to all internal and external customer types
  • Greets and engages with a smile
  • Determines and meets needs
  • Seeks positive experience and outcomes
  • Answers questions in a courteous and professional manner
  • Partners with internal and external services as needed to ensure appropriate referral is made
  • Completes all training and development requirements and participates in continuing education opportunities
  • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
  • Shares responsibilities for maintaining adequate supplies and equipment
  • Maintains general upkeep of work area and maintains a safe environment
  • Observes and addresses potential environmental hazards and risks
  • Maintains and promotes professionalism
  • Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
  • Adheres to Chickasaw Nation dress code standards
  • May provide break coverage for others as assigned
  • May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
  • Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
  • Sweeps, mops, dusts, vacuums and performs basic cleaning and janitorial procedures
  • Cleans windows, doors, mirrors, glass partitions, baseboards, jambs, trim and walls, maintain sanitization of restrooms, empty and clean waste receptacles
  • Assists and guides customers with purchase selection
  • Engages potential customers and guides with selection and purchase decisions
  • May order catolog items if not in stock
  • Promotes products to increase guest satisfaction and store sales
  • Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
  • Operates pointofsale terminal to tally customer purchases and ensure accurate payment is received
  • Provides accurate change for cash purchases
  • Processes discounts, refunds, exchanges, coupons accurately
  • Balances register/terminal and completes reports for receipts, cash balance
  • May perform minor trouble shooting of POS
  • Maintains accurate cash count and assume responsibility for any shortages at end of shift
  • May be responsible to confirm POS pricing updates
  • Audits register and change box funds by auditing account shortages and overages through process of counting their shift bag down before and after closing out shift
  • Stocks inventory; several times during shift by placing products on display shelf for customer availability
  • All other duties as assigned
Competencies:

Essential:

  • Follow instructions, written or oral
  • Adhere to all scheduling and attendance requirements
  • Honesty, truthfulness, reliability, accountability
  • Read, understand and apply regulations and policies
  • Communicates verbally with team, departments, guests and management
Skills:

Essential:

  • Vacuum cleaner, basic equipment, knowledge carpet care
  • Janitorial equipment and supplies
  • Operate point-of-sale terminal
Experience:

Essential:

  • No prior experience required.
Education:

Essential:

  • High School, GED or Equivalent
Credentials:

Essential:

  • Pass general background check

Nonessential:

  • Pass gaming background check
  • Gaming license or permit as required by assigned position
Working Conditions:

Essential:

  • Smoking - cigarette smoke
  • Bright and Flashing lights
  • Customer service
  • Retail store
  • Warehouse freezer/cooler
  • Commercial and residential vacuum
  • Computers, printers, phones
  • Point-of-sale equipment
  • Potential exposure to cleaning fluids and solvents
  • Communications written, verbal
  • Pass pre-employment drug test
  • Frequently bend, kneel, stoop, push, reach
  • Hand-eye coord, reach and grasp
  • Frequently lift and or carry up to 25 lbs
  • Moderately strenuous work
  • Standing up to 100% of shift
  • Walk up to 75% of shift
  • Day shift
  • May work evening shift
  • May work holidays
  • May work night shift
  • May work rotating shifts
  • May work weekend shift