Helpdesk Specialist I
2 months ago
Time Type:
Full time
Hours per Pay Period:
80
Shift:
Varied
Minimum:
$20.84 USD
Maximum:
$30.94 USD(This represents the rate for an individual with significant experience in this job)
Department:
Computer Operations
Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.
The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.
Job Description:
Helpdesk Specialist I
Serves a crucial role as the initial contact in providing technical support and assistance to all hospital staff, working onsite and remote, ensuring smooth operation of IT systems, and resolving issues efficiently. Performs ongoing shift duties, system maintenance tasks, and other computer operation jobs.
SKILLS AND ABILITIES
- Maintains regular, consistent, and punctual attendance at the assigned job location
- Good customer service and organizational skills
- Experience with Microsoft Windows, Microsoft Office Suite, MS Edge
- Ability to identify, research, document, and resolve problems
- Displays knowledge of all computers, peripheral equipment and various software programs applicable to the position
- Typing skills preferred
- Knowledge of PC's, printers, and networking preferred
- Ability to perform in high pressure situations
- Work productively and independently with limited supervision
- Associates Degree or equivalent experience
- One (1) year of experience as a helpdesk specialist on a mainframe or midrange computer system. Other proven computer experience will be considered. (Related education/experience may be substituted at the discretion of the department leadership)
- IBM iSeries experience preferred
Union Affiliation: UFCW
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS
- Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
- May be required to lift up to 75 pounds
- Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
- Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
- Needs adequate color vision. Must wear protective clothing as required.
- May be required to travel to various locations
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
UFCW
Compensation Grade Profile:
U050
Bay Area Hospital is an Equal Opportunity Employer.
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