Analyst, Transaction Banking Client Service

1 week ago


Los Angeles, California, United States MUFG Full time

Are you looking for a chance to make an impact and have your voice heard?

Discover an exciting opportunity at Mitsubishi UFJ Financial Group (MUFG), a global financial powerhouse ranked as the 7th largest in the world. With a team of 120,000 colleagues worldwide, we are dedicated to making a positive difference for every client, organization, and community we serve. At MUFG, we prioritize values such as building long-lasting relationships, contributing to society, and promoting sustainable growth for a better future.

Embrace our vision of becoming the most trusted financial group globally, where people come first, and innovation, speed, and agility are encouraged. We believe in investing in talent, technology, and tools that empower you to shape your own career path.

Join MUFG and be part of a culture that fosters inspiration and rewards impactful contributions.

Position Summary:

The Client Service Analyst will serve as a primary contact for clients in Transaction Banking's Global Investment and Japanese Corporate Banking sectors, addressing their daily needs for information, service, and issue resolution related to banking transactions. Responsibilities include ensuring timely and accurate resolution of client issues.

Responsibilities:

  • Advocate for client needs and solutions in collaboration with target clients and internal partners.
  • Apply product knowledge to solve complex client issues and conduct root cause analysis.
  • Deliver exceptional client service and respond promptly to client inquiries.
  • Utilize various channels (phone, email, secured messages) to address client concerns.
  • Adhere to policy guidelines to manage risk and compliance issues effectively.
  • Demonstrate a commitment to the Bank's Risk Vision and compliance requirements, including anti-money laundering and other risk management-related protocols.
  • Promote a culture of risk and compliance awareness, maintaining data integrity and confidentiality.

Qualifications:
The ideal candidate will possess:

  • Background in financial services/banking with expertise in Client Service and Treasury Management.
  • Strong communication, customer service, and problem-solving abilities.
  • Excellent analytical and interpersonal skills.
  • Proficient written and verbal communication skills; Japanese language skills are a plus.
  • Ability to work independently with effective time management.
  • Team player mindset fostering collaboration across the organization.
  • Bachelor's degree.

The total compensation for this role typically ranges between $67K - $83K based on qualifications and location. Additional performance-based bonuses and benefits are also available through our Total Rewards program, offering competitive health and wellness benefits, retirement plans, educational assistance, paid leave, and more.

Join us in creating a diverse and inclusive workplace where everyone's background and experience are valued. We are committed to providing equal opportunities regardless of various protected statuses under applicable laws.



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