Tier 2 NOC Engineer

2 weeks ago

Plano, Texas, United States Comcast Full time

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for whats next. Powered by the nations largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nations largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues. The Tier 2 NOC Engineer directly supports a global environment. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun). This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner.

Job Description

How you'll make an impact

  • Troubleshoot complex networking issues such as SDWAN, MPLS, NaaS, IPSec, IES and Cloud Troubleshoot issues with external customers and network/telecom providers
  • Work with service providers and vendors to drive issues to resolution
  • Carry out maintenance activities according to engineering MOPs
  • Perform router and firewall activations for new and existing customers
  • Perform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
  • Investigate and complete reason for outage (RFO) reports on all network outages
  • Mentor and help train Tier I NOC Analysts
  • Accept external/internal customer calls, vendors, and partners
  • Perform special projects, network audits
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Ideal Capabilities and Attributes

  • CCNP
  • Nokia NRS II
  • Fortinet NSE 4/7
  • Minimum 6 years experience working in complex LAN/WAN/WLAN support or implementation role. Preferably with previous experience in the service provider business facing enterprise/corporate customers. (Implementation/troubleshooting responsibilities include Core, Edge and Premise routers, switches, firewalls and NIDs)
  • Amenable to work on a shifting schedule/ Night Shift

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

  • Manager, Wireless NOC

    2 weeks ago

    Plano, Texas, United States VetJobs Full time

    Job DescriptionUnless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans...

  • Tier-1 Technical Analyst, Network Event Management

    5 days ago

    Plano, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Sr. Project Engineering Manager

    2 weeks ago

    Plano, Texas, United States Sierra Nevada Corporation Full time

    Sr. Project Engineering Manager page is loaded Sr. Project Engineering Manager Apply locations Dayton, OH time type Full time posted on Posted 2 Days Ago job requisition id R As Sr Project Engineering Manager, you will be using your skills and expertise to support the execution of the program being directly responsible for technical execution, leadership,...

  • Senior DevOps Engineer

    2 weeks ago

    Plano, Texas, United States ComforceHealth Full time

    Job ID:Plano , Texas Job Type:Contract Added - 03/04/24Job Description Innova Solutions is immediately hiring for a Senior DevOps Engineer Position type: OnsiteDuration: 6 MonthsLocation:Plano, TX, US As a Senior DevOps Engineer you will:The roles is designed to be a SME on the design, development, and implementation of DevOps CI/CD pipelines. The client is...

  • RAN Virtualization Platform Engineer

    1 month ago

    Plano, Texas, United States Further Enterprise Solutions Full time

    Further Enterprise Solutions ) is a leading source of technical engineering, end-to-end turnkey solutions, and software development services in the rapidly expanding telecom industry. Founded in 2002 by wireless industry veterans, FES has grown to become a trusted partner, delivering innovative solutions for Tier 1 telecommunications providers and equipment...

  • RAN Virtualization Platform Engineer

    4 weeks ago

    Plano, Texas, United States Further Enterprise Solutions Full time

    Further Enterprise Solutions ) is a leading source of technical engineering, end-to-end turnkey solutions, and software development services in the rapidly expanding telecom industry. Founded in 2002 by wireless industry veterans, FES has grown to become a trusted partner, delivering innovative solutions for Tier 1 telecommunications providers and equipment...

  • Senior Site Reliability Engineer

    2 weeks ago

    Plano, Texas, United States Peloton Full time

    ABOUT THE ROLEPeloton is looking for a self-motivated, intellectually curious, forward-thinking, adaptable, collaborative Senior Site Reliability Engineer to join our Enterprise Cloud Platform Team We are looking for an Observability expert with diverse skills, who can thrive in a challenging and rewarding environment.Our team is responsible for crafting,...

  • DevOps Software Engineer, Lead

    2 weeks ago

    Plano, Texas, United States Toyota Motor Sales, U.S.A., Inc. Full time

    OverviewWelcome to Toyota If you've ever considered working for a company that values collaboration, respect, and innovation, then Toyota is the place for you. As a globally respected brand, Toyota is at the forefront of driving the future of mobility with top-notch solutions that aim to enrich lives and exceed customer expectations. We are on the lookout...

  • Data Engineer

    1 week ago

    Plano, Texas, United States AllSTEM Connections Full time

    DATA ENGINEER ON W2 ONLY,POSITION HYBRID REPORTING:3DAYS ONSITE LOCATION; PLANO,TX Technology Stack Needed:- 1. Databricks 2. Apache Spark 3. Python(and/or Scala) 4. AWS 5. SQL 6. Java 7. CI/CD Pipeline tools Minimum Industry experience: 10 years Job Description: 1. Bachelors degree or equivalent work experience 2. Must have experience...

  • Application Engineer

    2 weeks ago

    Plano, Texas, United States Saxon Global Full time

    This is a 12 month contract with Comerica Bank. Only local to TX. 2 days onsite and 3 days remote. Need submission. All visa. ....Need an Application Engineer who has used Adenza and Prism is a nice to have. Configuration of SaaS is important. This is not development but more configuration. Application Engineer Working as a bridge between customers and...

  • Structural Design Engineer

    2 weeks ago

    Plano, Texas, United States ESPO Full time

    Job Title: Structural Design Engineer Location: Plano, TX Job type and Duration: Permanent - Full-time Our client, a leading national structural contractor, is looking to hire a Structural Design Engineer to join their Engineering team in Plano, TX. ResponsibilitiesConducts engineering analyses and designs for design-build services in ground improvement...

  • Sr. Java Developer

    2 weeks ago

    Plano, Texas, United States Avance Consulting Full time

    Job DescriptionQualifications: Bachelor's degree in information technology, Computer Science, Engineering, or related field, or equivalent combination of education and work experience Experience in developing applications using Java/J2EE technologies, preferably in a Unix environment. Minimum 2-3 years of experience in developing/maintaining applications...

  • Senior Test Engineer

    1 month ago

    Plano, Texas, United States Corning Full time

    Corning Optical Communications LLC seeks Senior Test Engineer – System Test to work in Plano, Texas. Support system integration & end-to-end testing of 4G/5G/successive technology systems & related protocols; perform QA testing for Enterprise 4G & 5G RAN; define test plans & design automated test scripts to verify end-to-end system features & Wireless...

  • Senior Test Engineer

    4 weeks ago

    Plano, Texas, United States Corning Full time

    Corning Optical Communications LLC seeks Senior Test Engineer – System Test to work in Plano, Texas. Support system integration & end-to-end testing of 4G/5G/successive technology systems & related protocols; perform QA testing for Enterprise 4G & 5G RAN; define test plans & design automated test scripts to verify end-to-end system features & Wireless...

  • Pharmacy Technician- LEVEL 2

    2 weeks ago

    Plano, Texas, United States Actalent Full time

    Job Title: Pharmacy Technician IIDescription:As a Pharmacy Technician II, you will use your advanced knowledge working in a pharmacy to prepare and submit third-party insurance claims using our custom-built pharmacy management system. Additional responsibilities will include troubleshooting complex cases. You'll also deliver extraordinary customer service...

  • Senior Engineer, Performance Engineering

    1 week ago

    Plano, Texas, United States Fannie Mae Full time

    Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision. THE IMPACT YOU WILL MAKE The End User Services Technology...

  • Data Engineer

    1 week ago

    Plano, Texas, United States The AES Group Full time

    Job title: BigData/ Data EngineerLocations: Plano, TXDuration: 12 MonthsJob Description:Expert in in AWS and Client Azure technology and design techniques as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs (e.g., Expert Engineers) starting to be firm-wide resources working on...

  • Software Engineer/Developer

    2 weeks ago

    Plano, Texas, United States Teleworld Solutions Full time

    OverviewTeleWorld Solutions is seeking a experienced Software engineer with focus on Data Engineering, ETL processes, preferably with exposure to both batch and streaming data. The candidate should have familiarity with use of Databases and DataLake infrastructure and associated tools for ingestion, transformation, and efficient querying across distributed...

  • Applications Engineer

    2 weeks ago

    Plano, Texas, United States AWC, Inc Full time

    AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Application Engineer who shares...

  • ForgeRock Support Engineer

    3 months ago

    Plano, Texas, United States Radcom Software Services LLC Full time

    Interested candidates can send their resumes to rithesh at radcomsoftwareservices dot com ForgeRock Support Engineer Location Plano TX Duration 12 months Roles & Responsibilities Responsible for working with the vendor partners or internal teams to maintain manage and support IAM solution. Collaborate with the security architects to create/maintain the IAM...