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Account Manager
1 week ago
Comp: Base $70K to $80K + Bonus Potential
Overview of Position:
The Employee Benefits Account Manager is responsible for both strategic and day to day aspects of account management for clients of varying size Middle and Large MKT as well as Small mKT. The Account Manager works in association with each of the Internal Benefits Departments (Administration, Billing, Systems Implementation, Underwriting, Account Exec, Producers) to ensure excellence in service delivery to our clients. The employee benefits account manager is responsible for strategically analyzing and designing group health and welfare solutions for mid and large market clients in a consultative manner. The account manager develops creative solutions to help clients manage cost increases, evaluate alternative funding arrangements, build employee contribution strategies, identify and navigate compliance issues, craft employee communications, and manage vendor relationships.
Essential Duties and Responsibilities of Employee Benefits Account Manager:
Client Management
Develop and cultivate strong relationships at all organizational levels of assigned clients by demonstrating self-sufficiency in each of the following areas:
Expert knowledge of benefit plan design for all lines of coverage
Understanding of client culture and the place of the benefits plan in that culture
The ability to customize benefits plan to suit clients budget by leveraging plan funding mechanisms, plan design, employee contribution strategies, renewal negotiation tactics, RFP strategy, development, and execution, etc.
A clear understanding of compliance issues and solutions facing clients including but not limited to COBRA, ACA, HIPAA/HITECH, Nondiscrimination testing, FMLA, etc.
Outstanding customer service and responsiveness
Expertise in wellness strategies ranging from awareness campaigns to outcome-based incentive/disincentive programs
Timely delivery of work product such as monthly claim reporting updates and quarterly IBNR reserve calculations Leadership
Own client relationships
Take responsibility for continuous professional development
Cultivate strong relationships within the organization and clients carrier partners
Assist in mentoring and development of Benefits Administrator(s)
Work on internal processes and procedures to maximize client satisfaction and internal efficiency
Team Behavior
Communicate effectively internally and externally
Embrace corporate role as an extension of clients benefits department
Learn and understand roles of each department within the Benefits Practice
Disseminate client information to each respective department in a timely fashion and through the templates and processes established
Cultivate inter-departmental relationships
Qualifications of Employee Benefits Account Manager:
Capable of developing and executing unique benefits strategies based on specific client goals and objectives
Independent, creative, and solution oriented
Bachelors degree
2-7 years of consulting experience in employee benefits
Valid state Life and Health license required
Computer skills including Microsoft Word, Excel and Power Point
Excellent internal and external customer service skills
Self Funded / Self Insured experience is A plus
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