Customer Service Representative

1 week ago

Nashville, Tennessee, United States SMI USA Full time

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001952 Showing 1 location **Job Details**

**Description**

**CUSTOMER SERVICE REPRESENTATIVE**

**Systems & Methods, Inc. (SMI)**

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

**Position Overview**

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned.

**Requirements/Skills**

Must maintain a general understanding of policies and procedures

Possess strong oral and written communications skills

Knowledgeable in modern office practices, procedures and equipment

Exhibit excellent Interpersonal skills using tact, patience and courtesy

High School Diploma or equivalent required

Must be proficient in data entry skills including keyboard, mouse and 10 key pad

Must be able to type a minimum of 35 WPM.

Basic knowledge of Microsoft Office

**SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing.**

**To learn more about the SMI Culture, please visit our website:**

**We are an Equal Opportunity Employer. We are a Drug-Free Workplace.**

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**:**

**Education**

**Experience**

**Licenses & Certifications**

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