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Member Service Representative 1

1 month ago

Shelton, Washington, United States Our Community Credit Union Full time
Job DescriptionJob Description

As a Member Service Representative, you and your team will provide OCCU's members with the high-quality member service that keeps them coming back to OCCU for their financial needs

You may thrive as a Member Service Representative if you:

  • Enjoy interacting with people and making them smile
  • Have a knack for maintaining accuracy while working with numbers
  • Embrace the challenge of problem-solving and finding solutions
  • Find fulfillment in helping members meet their unique needs

Your day may include:

  • Greeting members and nurturing relationships with them
  • Performing transactions such as deposits and withdrawals, cash advances, transfers, issuing cashier's checks, etc.
  • Responding to member inquiries and performing relevant research
  • Offering OCCU products and services when it may be beneficial to the member and their specific needs
  • Maintaining confidentiality regarding member accounts
  • Assisting the Lead MSR and MSR Supervisor with related duties as requested

You might be a great fit if you have:

  • Customer service experience
  • Cash handling experience
  • Strong communication skills
  • Bilingual skills, fluent in both English and Spanish is a plus

OCCU offers the following benefits:

  • Medical, dental, and vision insurance
  • Employer-paid life and long-term disability insurance
  • Employee Assistance Program
  • Generous 401(k) options (OCCU contributes no matter what)
  • Paid sick leave and vacation
  • Paid holidays
  • And more

For more details, please view the full job description.

OCCU is an equal opportunity employer. OURCU utilizes E-Verify; for additional information, please email

Job Posted by ApplicantPro

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