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General Manager
3 months ago
Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.
This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.Responsibilities
Provide quality products to
our customers by building a system of quality with team members, which
ensures each delivered product meets Papa John's standards and accurately
reflects the customer's order. Professionally and promptly respond to all
customers concerns or issues. Solicit customer feedback, share feedback
with team and use feedback to improve restaurant operations and build
brand loyalty. Communicate, train, and promote quality standards to team
members by utilizing all available tools including Operations Manual and
Team Member Handbook.
Actively recruit customer
focused team members, maintain adequate staffing levels according to
projected sales, properly orient and train team members to exceed customer
expectations, ensure compliance with uniform and appearance standards,
establish and communicate performance expectations and conduct timely and effective
performance reviews. Document performance issues and take appropriate
disciplinary action, up to and including termination. Effectively coach
and develop team members to ensure entire team is quality and customer
focused; and build an atmosphere of teamwork, energy and fun.
Manage sales goals against
budget & prior year by providing prompt and friendly customer service;
building check averages through team member training on products and sales
execution. Seek additional sales through traditional and non-traditional
methods by executing creative local restaurant marketing and creating a
positive presence in the community.
Manage profit goals against
budget & prior year; ensure food, labor & other controllable costs
stay within budget, & correct deviations from the budget by accurately
utilizing the FOCUS System. Develop & implement appropriate plans to
resolve unfavorable trends and enhance profits. Execute administrative and
cash management duties. Plan and manage adequate inventory levels using
the restaurant's computerized inventory system to meet sales demands and
minimize loss. Manage company's assets by ensuring the restaurant is
clean, fully equipped and all equipment operates properly; ensure
restaurant meets safety and security standards at all times; oversee
preventative maintenance and repairs when necessary.
Key Ingredients
High School diploma or GED
required.
Serv-Safe/Local or State
Food Service Certification preferred
Two years restaurant
management or supervision experience preferred
Must have a driver's license
valid under the laws of the state(s) where the team member works, proof of
insurance, satisfactory vehicle and the ability to drive
Skills:
Cash management;
planning and organization; effective communication
Cash Management
Effective Communication
Driver's Licence
Planning & Organaization
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