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Support Desk Specialist
2 weeks ago
Join our team at a well-established company as a Customer Support Specialist
Location: Charlotte, NC (HYBRID: 3 days onsite/2 days remote)
Shift: Thursday-Monday from 7A-4P
Duration: 6+ Month Contract with Extension
Key Responsibilities:
- Address customer support requests through phone and email within a dynamic environment.
- Utilize troubleshooting techniques to resolve issues related to email, network connectivity, personal computers, and applications for our diverse customer base.
- Document and escalate support cases using various ticketing systems.
- Handle an average of 40-50 cases daily.
- Engage with different support teams and end-users across all levels.
- Analyze and creatively solve problems.
- Develop a deep understanding of our products, features, and customer usage.
- Manage multiple tasks, prioritize effectively, and meet deadlines.
- Communicate clearly both verbally and in writing.
- Participate in special projects and escalations while maintaining team and personal performance goals.
- Identify inefficiencies and collaborate with leadership for continuous improvement.
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