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VP, Service Delivery and Operations
1 week ago
Title:
VP, Service Delivery and Operations
Reports To :
Chief Financial Officer
Department :
Information Technology
Pay Grade:
S
Position Summary:
Serve as chief technical advisor to the CIO for service delivery and operation functions. Responsible for direction and control of all information systems and technology activities. Management responsibilities include overseeing systems design and programming activities, network planning, database management and computer operations. Ensure AH's technology capabilities support the overall business strategy. Support, manage, and optimize the existing technology environment to run the current business and support current/future demand.
Manage the day-to-day operations of the IT environment (Applications and Infrastructure) in a stable, secure, and cost-effective manner, delivering rationalization, automation, and other efficiency opportunities, and developing strong relationships.
Roles and Responsibilities:
Manage Applications and Infrastructure resources
Monitor the technology estate to ensure end-to-end services are delivered to meet business needs
Accountable for managing the day-to-day operation of the technology environment (Applications and Infrastructure) in a stable, secure and cost-effective manner through strong working relationships with all service providers
Support the senior leadership team in developing and defining policies and strategies for applications and infrastructure to be integrated across the technology organization
Validate that all current and future capacity and performance aspects of the business requirements are cost effective and operational
Optimize the capability of the technology infrastructure to deliver sustained level of availability that enables the organization to satisfy its objectives
Manage framework to prioritize and classify events/incidents and decide on the appropriate course of action
Proactively eliminate recurring incidents and minimize impact of the incidents that can not be prevented
Manage the personnel and activities to effectively perform operations activities including but not limited to such as event management, incident management, and problem management
Proactively promote staff development, performance measurement, and skill development of junior staff
Performs other duties as assigned for the purpose of ensuring the efficient and effective functioning of the IT department
Knowledge and Skill Requirements:
Bachelors degree in information technology, computer science or related field and 12 years of relevant work experience
Master's degree in information technology, computer science or related field and 15 years of relevant work experience
Prior experience as a Deputy Chief Information Officer or Director
Well rounded understanding of technology, operations and business processes
Re-engineering/process improvement experience, leading and coaching continuous improvement operations
Understanding of project management methodologies and tools
Strong problem solving and analytical capabilities
Excellent written and verbal communication skills
Experience managing geographically distributed and culturally diverse work-groups
Knowledge of sourcing methodologies and operating models, and working with professional services firms
Understanding of Capability Maturity Models (CMM)/Six Sigma and other relevant methodologies and tools
Working Conditions:
Works in office environment with potential frequent bending, stooping, reaching, and prolonged sitting or standing .May involve lifting of equipment.
Some local travel may be required, a valid State of Georgia driver's license and full insurability for inclusion on the company's "Authorized Drivers List." AH Authorized Driver or Assigned Vehicle.
This position offers a dynamic environment where technical expertise, problem-solving, and effective communication skills are essential for success#J-18808-Ljbffr
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