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Wellness Porter

3 months ago

West Palm Beach, Florida, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.


The Wellness Porter requires an energetic, service-oriented individual with an affinity for order and cleanliness. Their purpose is to guide the guest through their spa experience while ensuring all service and facility standards are met. This person must be experienced in dealing with the public, enthusiastic, friendly and accommodating.


Fundamental Requirements:

  • Ability to handle all guest interactions with the highest level of professionalism
  • Solid communication and organization
  • Strong ability to multi-task
  • Passion for service
  • Strong interpersonal and team player skills
  • Strong problem solving skills

Responsibilities

  • Engages with guests to provide a seamless service and maintains the cleanliness of the locker rooms, pools, spa, spa lounges, fitness and integrated wellness areas.
  • Provides guests with facilities and locker room orientation, offers tours and can advise of facility offerings and retail options when asked.
  • Work harmoniously and professionally with co-workers and supervisors including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries.
  • Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Provide proper and safe guidance to our guests, residents and their guests, to operate and care of all equipment including, gym equipment, free weights, bicycles, steam room and handicapped lift.
  • Provide information and assistance to hotel guests, residents and their guests as requested, give them an orientation, have them register and is familiar with all hotel services and hours of operation.
  • Report equipment malfunctions promptly and accurately.
  • Ensure safety procedures are followed and notified to Security of any accident or injury.
  • Distribute and stock towels, robes, toiletries, juices, fruits and other items or amenities needed in the area to provide guests with a level of service in keeping with a luxury five-star environment.
  • Follow the proper procedures to report when any items will be needed to restock inventory.
  • Enforce fitness rules and regulation with guests.
  • Clean all the wellness areas including lockers, fitness area, pool decks, steam rooms and any other area within the wellness facilities.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Perform other tasks or projects as assigned by hotel management and staff.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the hotel's needs.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper attire and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.

Education & Experience:

  • High School Diploma or equivalent preferred.
  • Previous spa or health club experience preferred.
  • Minimum of one year experience in customer service.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Conduct

  • To maintain a high standard of appearance and personal hygiene at all times as per Amrit Ocean grooming standards.
  • To be always courteous to guests and other members of staff.
  • To be adaptable and accountable for all actions.

Training

  • Must adhere to training as set down Spa management.
  • Must attend all training courses as deemed necessary by Spa Management.

Other

  • To assist with day to day running of the Spa.
  • To always assist all guests and other members of staff.
  • To attend to guests in both the relaxation room and waiting areas
  • Assist with guest and members demonstrations and events.
  • To perform any other duties deemed reasonable by Spa Management.
  • Maintain a warm and friendly demeanor at all times