Systems Administrator

1 week ago

Plymouth Meeting, Pennsylvania, United States Health Advocate Full time

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team

2023 Awards:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

BASIC FUNCTION

As a Systems Adminstrator, you will be responsible for the entire day-to-day administration of assigned platform, including troubleshooting and resolving problems as they arise. In a team collaboration, create plans and processes designed to improve long-term capabilities of system. To ensure platform or system is operating correctly at all times without over-utilizing resources and is recognizing connections with other applicable machines on the network. Analyze and implement new tools and procedures aimed at making platform maintenance more effective and efficient while also identifying processes that can be automated.

MAJOR JOB ACCOUNTABILITIES

Systems Administrator Functions - Provides technical configurations, maintenance and support of Health Advocate's systems infrastructure and networking.

  • Configure and maintain assigned platform and/or system, which
    includes properly mapping and compiling the operating system and ensuring appropriate
    software is available.
  • Ensure platform or system is operating correctly at all times without over-utilizing resources and is recognizing connections with other applicable machines on the network
  • Regularly add and delete user logins and maintain user accounts; provide system security by checking files and directories for access, checking password changes, and restricting access by outside users on the platform or system
  • Work in a team to schedule and implement system backups and data storage processes
  • Assign and monitor system resources such as disk space, processor time, and network
    bandwidth, ensuring a file system is cleaned when it fills
  • Install all new versions of software and/or hardware on applicable units, coordinating upgrades with appropriate departmental staff
  • Maintain documentation of new tools and procedures, ensuring stored in proper formats
  • Monitor operating system capacity for long-term effectiveness, implementing changes aimed at improving capabilities
  • Handle critical administration projects (i.e., system growth and expansion, disaster recovery, etc.), identifying and monitoring the resources involved in the project and ensuring the project is progressing and completed by established deadline
  • Problem Resolution - Proactively oversee the activities involved in quality resolution of
    problems related to area of responsibility
  • Respond with a sense of urgency to problems escalated to employee's level
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
  • Place the highest priority on providing quality [customer, client, end user] service by
    overseeing all activities of staff, ensuring the unique needs of customers are met
  • Ensure quality resolution and thorough and accurate documentation of customer issues
  • Capacity design and planning for 10x growth.
Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts
  • Ability to work in a high performance environment
  • Cooperate with team members to meet goals and complete tasks
  • Solid reporting and presentation skills
  • Excellent writing skills to non-technical staff
  • Work in a team collaboration of management for budget planning
  • Provide quality customer service that exceeds customer expectations and improves level of service being provided
  • Treat all internal/external customers, team members and department contacts with dignity/respect
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
Mental and Physical Requirements
  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.
  • Off hours upgrades, implementations, and on call is required.
  • Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
  • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned
  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Consequently, job incumbents may be asked to perform other duties as required
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Please contact your local Employee Relations representative to request a review of any such accommodations
MINIMUM QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications.
  • Strong technical background with a solid history of delivering outstanding customer service and support.
  • Ability to interact effectively with peers, business users and all levels of management
  • Very strong organizational, task management, and prioritization skills, along with the ability to display strong sense of urgency
  • Ability to work with minimal supervision in a fast paced, dynamic environment
  • Good communication skills as well as the ability to multi-task
Education
  • High School Degree or GED required
  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • MCSA or MCSE Certification is preferred.
  • CCNA or CCNP Certification is a plus.
Experience
  • 3+ years' experience administering Windows servers and networks
  • 2+ years' experience managing technical solutions is required.
  • 2+ years' experience with Citrix, and vmware environments is required.
Other
  • Must score acceptably on job related testing
  • No regular travel required.
Company Overview

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate

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Awards:

2023:
  • National Customer Service Association All-Stars Award: Service Organization of the Year.
  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
2021:
  • Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
2020:
  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
  • Communicator Award of Distinction: October 2019 Broker News
  • MarCom Awards: Gold, COVID Staycation Ideas brochure
  • MarCom Awards: Platinum, 2021 Well-being Calendar
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

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