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People Services Operations Analyst
2 weeks ago
We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers.
As part of PSD, the Service Delivery Excellence team improves the efficiency and effectiveness of operations by providing deep insight into operational performance, recommended actions to improve business outcomes, and reporting solutions to improve stakeholders' self-sufficiency with data.
The People Services Operations Analyst is responsible for providing business area leaders with deep insight into the status of their operations and where they can drive improvements in line with People Service Delivery's near-term goals and long-term vision.
People Services Operations Analyst ResponsibilitiesEstablish and maintain PSD functional (e.g., onboarding, benefits) measurement strategies and tracking mechanismsConduct routine analysis of functional trends to identify top gaps and improvement opportunitiesApply advanced business analytics methods to identify the top issues impacting People Service Delivery operations, root causes, and opportunitiesDrive measurement plans for major initiatives to ensure they align to organizational goals and accurately reflect the results of those initiativesManage ad hoc, complex, and short-turnaround reporting requests from PSD stakeholders and leadersImprove the quality of team-wide operational analysis (e.g., control charts) to improve insight and speed to actionEnsure data integrity through aligned vendor and company measurement approaches and upstream processes that impact data (e.g., case management)Collaborate with technical cross functional partners, ensuring business requirements are prioritized and delivered within an expected timeframeReport on conclusions to business area leaders through live presentations, executive summaries, and self-serve dashboards/reportsConsult with business area leaders on their measurement needs, timing requirements, and other expectationsProduce high-quality presentations and deliverables using data visualization best practicesSupport data training programs that elevate the analytic skill of data usersMinimum Qualifications6+ years experience in operations measurement and analytics functions3+ years experience in a People/HR functionExtensive data and analytical expertise, including knowledge of industry best practices and measurement standardsExperience working with standard data analytics and reporting tools (e.g., Tableau)Experience working with Salesforce and Workday systemsExperience working in a fast-paced environment while also building infrastructure that scalesEffective communication, influencing, and change management skillsKnowledge of the HR domain and core processes (e.g., benefits, payroll, onboarding, learning)Preferred QualificationsBachelor's degree in business, operations, consulting, or equivalentMaster's degree in data analytics, data science, or equivalentSix Sigma or equivalent certificationExperience with process mining systems (e.g.
, Celonis) and methodologiesExperience on projects that use AI/ML for advanced data analysisExperience with Robotic Process Automation (RPA) and related process improvement methodologies-
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