Helpdesk Associate I

1 week ago

Springfield, Illinois, United States QPS Full time
Do you want to be part of an organization that is making a difference in the lives of millions of people worldwide? If so, we want to hear from you Our IT department functions as a global support center, which provides services to our locations across the world. This position will be located at our facility in Springfield, MO and work as part of the global IT team, while providing on-the-ground support to our local office.

Our IT department is continuing to expand and has positions available. If you have an Associate's or Bachelor's degree in a computer science related area, and at least 1 year of experience, we would like to hear from you.

QPS' Story:

Since its inception, QPS has been assisting pharmaceutical, biotechnology and medical device companies with their drug development efforts by providing a full range of Neuropharmacology, DMPK, Toxicology, Bioanalysis, Translational Medicine, Early Phase Clinical and Phase II – IV Clinical Research services. To meet the needs of our clients, we strive to employ talented, caring and committed individuals who will work collaboratively towards achieving our mission of improving human health and the quality of life.

Team members enjoy challenging and rewarding work and are encouraged to achieve their best. Underpinning the operation is a culture that values diversity, innovation, accountability, teamwork and a friendly atmosphere where performance is recognized and rewarded. We provide unique company benefits, training, and advancement opportunities. Most importantly, we value each of our team members as employees and as individuals.

If this sounds like your ideal work environment, then we would love to speak with you, so apply today

Please visit our website ) for more information and to see all current openings.

The Job
  • Handle support requests from users over the phone or via email, troubleshooting issues and documenting events in the helpdesk ticketing system.
  • Take ownership of open tickets for the support and maintenance of QPS computer systems, desktops, laptops, peripherals and software and track activity through resolution.
  • Support and maintain QPS computer systems, desktops, laptops, peripherals, and software.
  • Install, diagnose, repair, maintain, and upgrade computer hardware and equipment.
  • Provide end-user training and assistance where required.
  • Set-up equipment for employee use, performing or ensuring proper installation, including cables, operating systems, and appropriate software.
  • Follow-up on QPS support issues in a timely manner.
  • Maintain IT hardware and software inventory.
  • Handle multiple projects and changing priorities with patience and professionalism.
  • Travel among QPS sites (must have valid driver's license and personal transportation).
Requirements
  • Post-High School trade or job skills training
  • Twelve (12) months of on-the-job training and experience on a helpdesk (computer training school certificate a plus)
  • Experience with Microsoft desktop operating systems and MS Office
  • Desire to learn and grow professionally
Why You Should Apply
  • Great learning opportunities, especially for those new to the field. Our seasoned professionals are here to support and work with you to explore your learning potential and career goals.
  • Structured Career Ladders that provide excellent growth based on your personal aspirations.
  • Bonuses and merit increases are a part of the QPS total rewards approach and are linked to individual, team and company performance.
  • Solid Benefits package, including Company-matched 401(k), and Company-sponsored Group Life/AD&D and Short and Long-term Disability Insurance
  • Internal committees designed with the needs and enjoyment of QPS employees in mind.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role is primarily sedentary, but the employee is occasionally required to traverse to other floors, offices, or sites to interact with colleagues or visitors, as well as to bend, stoop or reach to access filing and storage cabinets. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

QPS, LLC is an Equal Employment Opportunity/Affirmative Action Employer. In accordance with federal, state, and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, physical disability, protected veteran status, or any other characteristic protected by law. Job applicants and present employees are evaluated solely on ability, experience, and the requirements of the job. In addition, QPS, LLC is a federal contractor and desires priority referrals of protected veterans

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