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BDC Service Appointment Setting Associate Lute Riley Honda
2 weeks ago
Job Title: Service BDC Associate
Company: Confidential
Purpose: The Service BDC Associate is responsible for generating service appointments with customers through dealership phone calls for service of vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. This highly accountable position utilizes lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The service BDC associate will be trained to understand all products and services offered.
Duties and Responsibilities:
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Enter all customer inquiry data into the CRM promptly and accurately.
- Generate service appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Utilize lead management tools effectively.
- Compile necessary reports, forms, and documentation timely.
- Perform cashier duties as requested.
- Exhibit ethical behavior and provide the highest customer satisfaction.
Qualifications:
- Excellent verbal and written communication skills.
- Strong MS Office Suite computer skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in a call center environment.
- Strong organizational and time management skills.
- Ability to read and comprehend rules, regulations, policies, and procedures.
.It's time to make a significant career move. From our cooperative, team-based approach to our numerous internal advancements each year, it's easy to see the difference. Joining our organization offers comprehensive training, competitive compensation, and unparalleled benefits, providing the best that a career in the automotive industry has to offer.
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