Remote Collections Specialist

1 week ago

Boca Raton, Florida, United States DEFENDERS Full time
Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development.As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.

Duties and Responsibilities:
  • Resolve inbound and outbound calls by using multiple applications and screens.
  • Respond to general billing inquiries to review and resolve account issues.
  • Ability to negotiate and obtain payments today or postdate within 7 days.
  • Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
  • Ability to clearly explain billing charges and answer any questions related to billing.
  • Ask probing questions to overcome objections by utilizing negotiation skills.
  • Meet minimal standards/goals monthly.
  • Meet all compliance and QA standards.
  • Flexibility with special projects which may require overtime.
  • Maintain appropriate attendance and adherence goals.
  • High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
    • 5G Home Internet and Fixed wireless internet are NOT accepted providers.
    • Internet speeds of at least 50 mbps to download and 25 mbps to upload.
Education/Certification:
  • High school diploma or equivalent.
Experience:
  • Minimum of two (2) years in first-party collections
  • Inbound/Outbound call center experience
  • Customer Service experience in a remote setting
  • Multi-screen navigation
Skills:
  • Basic typing, math, and problem-solving skills
  • Strong communication and verbal skills
  • Ability to multitask with multiple computer programs.
  • PC experience and/or ability to learn basic functions.
Pay and Benefits Disclosure:

The pay range for this role is $14.35-$17.10 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be ,This role is scheduled to start

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at to learn more.

  • IT Support Specialist

    1 week ago

    Boca Raton, Florida, United States Tech Hub South Florida Full time

    **IT Support Specialist** on October 25, 2021 / by , Full Time Posted 6 days ago **Techstrong Group** The power source for people and technology Join our exciting, fast-paced, high-growth organization passionate about technologies like cloud, cloud-native, cybersecurity and DevOps. Techstrong Group is looking for an IT support professional who is equally...

  • Patient Service Specialist

    1 week ago

    Boca Raton, Florida, United States Glutality Full time

    Job DescriptionJob DescriptionUrgently HiringFast growing healthcare company providing remote patient monitoring for chronic conditions is seeking Patient Service Specialist. You will be managing patients with diabetes that are enrolled in our monitoring programs. The specialist will handle inbound/outbound calls to provide health coaching to help our...

  • Senior Sales Enablement Specialist

    1 week ago

    Boca Raton, Florida, United States ModMed Full time

    We are united in our mission to make a positive impact on healthcare. Join Us South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards Who we are: We...

  • Clinical Training Specialist

    2 weeks ago

    Boca Raton, Florida, United States Insight Global Full time

    Job DescriptionJob DescriptionPOSITION: Clinical Training Specialists I (For Orthopedic division)OPENINGS: 5LOCATION: Fully Remote with 70% travelDURATION: 1 year-long contractMUST HAVES:Clinical Experience2+ years of experience with software training, and implementationMedical Practice management experience (Claims specialist, accounts receivable...

  • Upper School Library Media Specialist

    1 month ago

    Boca Raton, Florida, United States Saint Andrew's School Full time

    About Saint Andrew's School: Saint Andrew's School is an independent, co-educational school for grades PK-12, Saint Andrew's is both a day school and a boarding school, educating students from across the United States and throughout the world. As a college preparatory school in the Episcopal tradition, Saint Andrew's welcomes students of all faiths,...

  • Upper School Library Media Specialist

    4 weeks ago

    Boca Raton, Florida, United States Saint Andrew's School Full time

    About Saint Andrew's School: Saint Andrew's School is an independent, co-educational school for grades PK-12, Saint Andrew's is both a day school and a boarding school, educating students from across the United States and throughout the world. As a college preparatory school in the Episcopal tradition, Saint Andrew's welcomes students of all faiths,...

  • Intake Specialist

    1 week ago

    Boca Raton, Florida, United States The Siegel Law Group Full time

    Job DescriptionJob DescriptionOur law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases and helping our lawyers manage their meetings....

  • Data Entry Specialist

    1 week ago

    Boca Raton, Florida, United States NSD NEWCO Full time

    We're Hiring: Data Entry Specialist at Nation Safe DriversPosition Summary: Data Entry Specialist will update and maintain the company databases by collecting and entering data from various sources.Duties and Responsibilities: Maintain database by entering new and updated informationPrepare source data for computer entry by compiling and sorting...

  • Marketing Specialist-Omni Channel

    1 week ago

    Boca Raton, Florida, United States Shoes For Crews Full time

    It's our people that make Shoes For Crews special We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...

  • SEO Specialist

    1 month ago

    Boca Raton, Florida, United States Lamark Media Full time

    Lamark Media ("Lamark") is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark's methodology is to create a custom omni-channel strategy that leverages digital marketing assets like a portfolio which can be...

  • SEO Specialist

    4 weeks ago

    Boca Raton, Florida, United States Lamark Media Full time

    Lamark Media ("Lamark") is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark's methodology is to create a custom omni-channel strategy that leverages digital marketing assets like a portfolio which can be...

  • Procurement Specialist with Indirect sourcing or procurement

    1 week ago

    Boca Raton, Florida, United States Akorbi Workforce Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a skilled Procurement Specialist (Experience with indirect sourcing or procurement preferred) to join our client's team, one of the US's largest Security companies. Job description Qualifications:· This job can be in person or remote. Must reside in CST/EST time zone.· Experience with indirect sourcing or...

  • B2B Account Specialist

    4 weeks ago

    Boca Raton, Florida, United States Office Depot General Full time

    Overview The Account Specialist manages implementation activities ensuring a seamless transition for Small, Medium and Regional business that require project management interaction from to transfer from their current vendor. Performs account assessment and account set-up services for all new Regional business. Will lead all communication with the customer...

  • B2B Account Specialist

    1 month ago

    Boca Raton, Florida, United States Office Depot General Full time

    Overview The Account Specialist manages implementation activities ensuring a seamless transition for Small, Medium and Regional business that require project management interaction from to transfer from their current vendor. Performs account assessment and account set-up services for all new Regional business. Will lead all communication with the customer...

  • Vaccine Sales Specialist

    1 week ago

    Boca Raton, Florida, United States CSL Behring Full time

    The OpportunityYou will work as a Vaccine Sales Specialist focusing on promoting main brands to Pediatrics, Integrated Delivery Networks and Public Health accounts. This is a field-based remote role assigned to a specific territory.Reporting to the Regional Sales Manager, your responsibilities include: Build a diverse group of key accounts across various...

  • Customer Service Escalation Specialist

    4 weeks ago

    Boca Raton, Florida, United States Florida Peninsula Insurance Company Full time

    Position Summary: This position is part of our Operations Customer Service Team handling escalated and complex matters received via phone call and/or processing requests. This job requires making decisions that are outside our normal guidelines and require problem solving and troubleshooting skills. This position is not part of the New Business/Renewal...

  • Customer Service Escalation Specialist

    2 months ago

    Boca Raton, Florida, United States Florida Peninsula Insurance Company Full time

    Position Summary: This position is part of our Operations Customer Service Team handling escalated and complex matters received via phone call and/or processing requests. This job requires making decisions that are outside our normal guidelines and require problem solving and troubleshooting skills. This position is not part of the New Business/Renewal...

  • Client Solutions Specialist Senior

    1 week ago

    Boca Raton, Florida, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Accounts Receivable Representative, Revenue Cycle, FT, 8A-4:30P Hybrid Remote

    4 weeks ago

    Boca Raton, Florida, United States Baptist Health South Florida Full time

    Baptist Health has a commitment to strengthening the compassionate care we provide. With the addition of Boca Raton Regional Hospital, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services.Boca Raton Regional Hospital is an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular...

  • Accounts Receivable Representative, Revenue Cycle, FT, 8A-4:30P Hybrid Remote

    1 month ago

    Boca Raton, Florida, United States Baptist Health South Florida Full time

    Baptist Health has a commitment to strengthening the compassionate care we provide. With the addition of Boca Raton Regional Hospital, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services.Boca Raton Regional Hospital is an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular...