Functional SAP Analyst

1 week ago


San Antonio, Texas, United States Broadleaf Results Full time
The SAP industry solution for Utilities (IS-U)


Functional Analyst provides application support in Customer Care & Services (CCS), Finance & Contract Account (FICA), Device Management, Invoicing, related modules, and other integrated systems.

Support includes SAP configuration, general maintenance, report/query development, and other similar activities.

The analyst role will be responsible to work closely with the end user and development team to shape and drive a delivery plan for projects and maintenance support by attending discovery meetings or workshops to assist and provide SAP design, documenting specifications, build test, deploy, and support activities along with other systems to en sure the SAP solution provided to end user satisfies the business and project requirements.

Work closely with third-party integration support like Mobile Data Systems (MDS), Outage Management System (OMS), Energy IP, and other related applications to identify updates and gaps.

Tasks and ResponsibilitiesResponsible for functional maintenance, configuration, and development support for SAP IS
  • U Modules, Plant Maintenance, and related integrated systems (Mobile Data System (MDS), Outage Management System (OMS), Geographical Information System (GIS), and Energy IP/UIQ, Logica ARM including table updates, general maintenance, report / query development, and similar activitiesSupport Kubra Applications for Bill Print, EZ Pay IVR/Web payments, Document Template Manager letters, and vendor maintenance ticketsDesign and develop complete SAP solutions to meet end user or project requirementsMaintain plant maintenance configuration e.
g. work centers, work orders, IDoc processing & corrections.

Support business functions with Geographical information systems (GIS) for annexation boundary and other updates in SAPFamiliarization with the regional structure and address certification from USPS on contract accounts using CASS.Complete functional specifications for new or existing development or reportingAssist in development of project business cases or all required project documentationParticipate in testing at all levels (unit, integration, and regression / negative testing, user acceptance)Help end user understand system and process capabilitiesMaintain update-to-date functional knowledge relating to SAP functionality and associated business processesAssist Basis teams and end users in supporting (routine) daily and monthly transaction / batch processingLog and track problem and development requests including message handling and dispatching, resolution tracking, and problem escalation (via Cherwell Service Management Software)Analyze and resolve potentially complex application / system issuesUtilize a variety of resources to resolve questions and problems, including working with consultants, self-help, ASUG networks, OSS, etc.

Review latest SAP developments and/or information related to modules, support packs, OSS notes relevant for CPS EnergyProvide on-call supportOther duties and special projects as assigned by managementMinimum QualificationsBachelor's Degree in Computer Science, Information Systems, or applicable business degree from an accredited university OR Relevant business technical experienceCustomer ServiceEnergy IP IntegrationExperience in SAP Utilities, customer service sideExperience in Information Technology or a related areaExperience with one or more SAP modules or IS-U related functions and related systems
  • Customer Care& Services (CCS), Financial & Contract Account (FICA), Device Management, SAP AMI, Rates and InvoicingDirect Experience defining processes using SAP core transactions and recommend SAP best practicesKnowledge of integration points between and within module of expertiseExperience in R/3 version 4.
6C or above required. Experience in ECC 6.0 preferred.

Experience in providing end-user support services for an SAP ERP or similar computing environmentCapable of understanding, revising, and implementing prescribed changes to an SAP computing environment, following ITIL or similar service support processesFamiliarity with Microsoft Office tools like MS-Excel, MS-Word, MS-Outlook, MS-PowerPoint, Adobe Acrobat etc.

Preferred QualificationsSAP certificationAt least one full cycle SAP implementationExperience in the Electric and Gas industryPublished on 23 Mar 2023, 3:16 PM

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