Landing Systems Warranty Manager

2 weeks ago

Troy, Ohio, United States Raytheon Technologies Full time
Date Posted:

Country:
United States of America
Location:
HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA
Position Role Type:
Remote
Collins Aerospace is seeking an experienced Warranty Manager. You will be responsible for providing leadership to the Landing Systems Warranty team and coordination with the Value Stream teams for all warranty administration. You will also oversee and direct the warranty administration area to ensure contractual compliance as well as the best experience for the customer that is submitting a warranty claim. This role is also responsible for determination of liability and cost recovery from Suppliers.

This team is to be directly responsible for managing the complete lifecycle of warranty processing from warranty claim receipt through to warranty disposition, along with campaign allocation and management, through to customer support of material.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Primary Responsibilities:
  • Manage, train, and develop warranty analysts in both Troy and Oakville sites.
  • Establish the policies, procedures, and standard work, in accordance with company guidelines and contractual requirements for the processing of all warranty claims.
  • Ensure that the customer warranty claim process is efficient, accurate, and adjudicated timely.
  • Monitor warranty claim activity developing monthly metric reports.
  • Support monthly warranty reserve monitoring process, support Value Stream teams and development of monthly R&Os
  • Perform analytical analysis of warranty cost to support specific reserve whitepaper proposals and supplier cost recovery.
  • Support team as needed:
  • Evaluate and adjudicate warranty claims in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration, and others.
  • Liaison with the customer and explain both verbally and in writing the results of the warranty investigation.
  • Assist in the negotiation with customers with regards to warranty disputes and cost approvals
  • Preparation and release of Warranty Orders and Credit Memos
  • Warranty fleet campaign support and tracking. Ensure designated proprietary campaigns are supported with the material issuance, repair support. Track and report monthly on campaign status.
  • Other duties to support the Aftermarket Team may be assigned on an as-needed basis.
  • Travel required 10% internationally and domestically.
  • Perform other duties as assigned.
Basic Qualifications:
  • Typically requires University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
  • U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.
  • 2+ years of experience utilizing warranty policies, procedures, and regulations.
  • 2+ years of experience utilizing ERP/MRP software (for example SAP, NetSuite, Acumatica, Epicor etc.).
  • Experience utilizing Microsoft Office- Excel, Word, and PowerPoint skills.
Preferred Qualifications:
  • Aerospace and Aftermarket industry experience
  • Warranty claims and contract processing experience.
  • Experience with utilizing Finance Acumen applicable to the warranty process.
  • Demonstrated leadership experience, including managing teams and leading cross-functional projects in a dynamic environment.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions. For the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable, and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Diversity drives innovation, inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions.
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child, and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each otherpropel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Collins Aerospace Landing Systems Video

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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