Chief of Staff

1 week ago

Denver, Colorado, United States Diverse Lynx Full time

Role Ownership

  • Represent the VP of Device Activation on governance, steering and other senior level committees as required.
  • An advisor to the VP of Device Activation and the DA Senior Leadership team
  • Takes ownership of responsibilities (as directed) during the VP's absence.
Organizational Performance Management
  • Direct the preparation, review and consolidation of business plans and budgets for the IT organization.
  • Review IT DA costs and cost structures across Wireless and Wireline to ensure the financial implications of projects and activities are communicated to Charter Finance and PMO leadership.
  • Establish and maintain performance measures, frameworks, and metrics such as balanced scorecards.
  • Oversee IT DA workforce strategy development and management, including the sourcing, training, and development of staff.
  • Establish, implement, and maintain continuous improvement programs for the IT DA organization.
  • Drive and facilitate effective collaboration and communications between the IT DA organization.
  • Stay current with new market trends and innovations in telecom and company implications.
Organizational Leadership
  • Oversee the functions and organizations which comprise IT Strategy, Planning, and Administration:
    • IT Governance
    • Strategic Planning
    • Financial Management
    • Workforce planning and development
    • Project and Portfolio Management
    • Communications and change management
    • Service Management
    • Vendor Management
Policy and Compliance
  • Collaborates with the other IT Portfolio Managers to:
    • Oversee the development and maintenance of IT policies, procedures, methodologies, and governance.
    • Engage, evaluate, and develop responses and action plans to internal audits of the IT organization.
Perform other duties as assigned.

Preferred Qualifications
  • Advanced degree such as an MBA or similar.
Effective Leadership
  • Clearly defines expectations, provides timely feedback, and manages priorities while providing autonomy.
  • Equips the team with the resources, development opportunities, coaching, and training for delivering solutions and support.
  • Makes tough decisions and challenges the status quo to advance the mission.
  • Thinks and acts strategically, takes responsibility, leads with empathy, instills trust, and shares success.
Technology Acumen
  • Has a foundational knowledge across the technology ecosystem including but not limited to telecom, infrastructure, cloud computing, artificial intelligence, data and analytics.
  • Maintains a clear awareness to connect current, emerging, and future technology trends with Charter's strategy, goals, and objectives.
Deliver Results
  • Establishes clear responsibilities and processes for monitoring and communicating progress to deliver results.
  • Creates a flexible environment that removes barriers, supports measured risk-taking, and ensures learning from experience.
  • Challenges the status quo to develop better outcomes by incorporating stakeholder feedback.
  • Uses available information and exercises sound judgement to set priorities and make timely decisions.
  • Manages risk and acts as a responsible steward for the organization.
Communication
  • Develops and delivers clear, concise messages with honesty, integrity, confidence, and kindness in a timely manner.
  • Engenders trust by communicating openly with others through active listening.
  • Exercises sound judgement in delivering key and important information to peers and leaders in the right way, and at the right time.
  • Presents initiatives, recommendations and decisions, issues, and risks in a strategic, forward-looking manner.
Interpersonal Skills
  • Builds an environment that creates a sense of "team," celebrates successes, and is engaging through active listening, communicates effectively, and adapts one's style to the audience; learns from wins and failures.
  • Invites positive debate and shares information, saying what you mean, and being open to new ideas, seeking to influence outcomes.
  • Dedicates time to coaching, motivating, and mentoring others.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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