General Manager
1 month ago
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.
This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program.
Specifically, the responsibilities of this position include:
Act as primary point of contact for the customer on operational and performance issues.
Monitor project performance to customer requirements and expectations.
Issue regular reports on program performance.
Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
Identify areas of non-conformance and develop remedial plans.
Translate operations needs into draft requirements for IT development.
Manage inventory levels to ensure timely order fulfillment.
Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
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