FS Account Recovery Specialist

1 week ago

Orlando, Florida, United States ScanSource Full time

Summary:

The position is responsible for coordinating daily global operational activities within the SFS team as related to bankruptcies, third-party collection agencies, note receivables and payment plans for ScanSource, Inc.

("ScanSource") in Brazil and North America.

Additionally, the Account Recovery Specialist ("ARS") will provide support in the areas of compliance, unsecured, collateralized and secured accounts, training, and underwriting.

The ARS will accomplish these goals through regular meetings with FS personnel, legal personnel, and third-party collection agencies and through the evaluation of existing customer data as related to bankruptcy petitions, adverse collection issues and/or default statuses.

The ARS will make recommendations for the appropriate courses of action to optimize ScanSource's recovery in accordance within ScanSource's guidelines and applicable commercial laws.

The ARS will ensure compliance with FS guidelines and applicable commercial credit laws to maximize ScanSource's profitable recovery opportunities within predetermined authority.


Essential Job Duties:
Bankruptcy/Administration RecoveryResponsibilities include the administration of ScanSource's customer bankruptcy recovery.


Work with ScanSource legal team or external counsel to process Proof of Claims and any other related documents pertaining to Bankruptcy accounts to ensure timely filing requirements.

Actively pursue litigation accounts with internal and external legal counsel and bankruptcy courts for ScanSource's debt recovery globally.

Maintain Public Access to Court Electronic Records ("PACER") website for usage on bankruptcy filings, verification of bankruptcies and search for necessary documentation pertaining to a bankruptcy in the United States.


Third-Party CollectionsResponsibilities include following established guidelines and procedures to determine cost-effective debt collection placement through outsourcing with a third-party collection agency and/or attorney ("Agency") to ensure timely and best possible debt recovery.

Communicate extensively with the Agencies on debt collection placements.

Analyze and recommend settlement offers, second placements, and/or legal actions within approval authority; and above, through recommendations to appropriate authority level for approval.

Insure that invoices for recoveries, filings and legal fees are verified and compared to ScanSource's reports and processed for payment based on the appropriate approval authorities.

Coordinate and resolve claims and deductions with sales, merchandising and customer service for customer payments made to ScanSource.

Monitor and evaluate Agencies performance, including investigation of options for potential new agencies or continuing with current agencies to provide recommendations or options to leadership.

In some cases, recommend swift actions to the appropriate approval authority for debt recovery through referral to legal counsel for appropriate actions.


Administration of ScanSource's Agency relationships to ensure Agencies:
Maintain business professionalism with the specific handling of individual accounts.
Retain appropriate credit credentials necessary to service accounts to make effective recommendations.
Provide specific solutions/recommendations to problems encountered in the day-to-day collection of commercial accounts.
Evaluate and recommend the level and type of reporting tailored to ScanSource's requirements.

Benchmark and evaluate each Agency's performance to ensure performance is above industry average and operating as an effective augment to ScanSource debt recovery strategies.


ReportingResponsibilities include the administration, monitoring, and reporting of the FS team's operational performance to FS leadership to ensure effectiveness and efficiency.

Compile and evaluate data for daily/monthly/quarterly reporting which includes but not limited to the following:

Compile, analyze and recommend monthly bad debt write-offs in all geographies. Provide feedback and coaching to the FS team for improvement on recovery efforts.
Compile, analyze and forecast quarterly bad debt write-offs and recoveries in all geographies.
Provide ongoing updates on accounts with an Agency.
Quarterly reporting on accounts in litigation.

Assist ScanSource's legal team on a quarterly basis in the preparation of the Financial Accounting Standards Board ("FASB") Statement number 5 reporting of accounts in litigation in excess of $100 thousand dollars.

Provide monthly updates to the sales units on accounts that have filed bankruptcy, insolvency or will be forwarded to an Agency.

Note ReceivablesResponsibilities include the administration of ScanSource's notes receivable ("Notes") arrangements for accounts in collections within predetermined guidelines and procedures:

Work closely with in-house legal counsel, for the proper preparation and execution of documentation to support the Notes.
Monitor Notes monthly for timely principal and interest payments.

Provide monthly accounts receivable reporting that is precise and invaluable to leadership, as well as maintain flexibility to change reporting methods as dictated by business needs.

Review contracts for accuracy.

Supports SFS Leadership


Work closely with ScanSource's cash accounting team to ensure monthly write-offs are executed and confirmed in writing prior to each month end.

Maintain close communication with ScanSource personnel (i.e., FS team, sales teams, and legal counsel) to ensure adequate professional services for both external and internal customers.

Schedule and coordinate FS training and education activities as needed, such as but not limited to underwriting, collections efforts and fraudulent activity.

Assist with internal compliance audits and provide requested information to ScanSource's internal auditor(s) via the Manager, FS Worldwide Compliance.

Communicate effectively with other FS team members assigned to accounts through financial reviews, activity logs, and other means of communication.

Recommend updates to the FS Approval Authority Levels Guideline document(s) as needed.

Maintain and update External Unauthorized Activity reported within the company, work closely with in-house legal counsel for continued action on any external unauthorized activity claims.


Process Effectiveness and EfficienciesAssist with the development, implementation and maintenance of processes and procedures as related to bankruptcies, insolvencies, third-party collection agencies, notes receivables, interest billing, settlements, and legal counsel to share best practices across all geographies.

Rethink, redesign and implement processes and procedures to maximize recovery efforts and minimize bad debt write-offs.
Analyze and make enhancements to processes that are inhibiting efficiencies, recovery efforts and business intelligence.
Properly document procedures to allow for adequate and efficient back-up coverage to ensure compliance with internal controls.
Other duties as assigned.


Financial Underwriting and Customer Account ManagementResponsibilities include the administration, coordination, and monitoring of customers' risk class within ScanSource's accounts receivable portfolio to ensure proper risk management.

Analyze creditworthiness of customers to determine acceptable levels of risk. Underwrite and approve trade credit extension within approval authority; and above, through recommendations to appropriate authority level for approval.

Ensure a high degree of accuracy, consistency, and timeliness when analyzing financial statements, writing a financial review, and completing FS forms.

Understand customers' financing needs and leverage resources available from ScanSource and third-party financial vendors. Engage appropriate sales unit personnel as necessary.
Maintain the highest level of confidentiality in matters concerning customers' financial condition and business practice.
Provide coverage for accounts receivable portfolios as needed.

Other duties as assigned.

Reporting Relationships:
The ARS will report to the Manager, FS. Internal contacts include all business, support, and administrative unit of ScanSource. External contacts include supplier personnel and senior and mid-level sales partner personnel and business partners.

Requirements:
Minimum of a Bachelor degree in Accounting/Finance or four years relevant working experience within credit and financial management disciplines.

Organization skills, time management skills and possess qualities of leadership, professionalism and teamwork.

Must be highly proficient in computer software applications (Microsoft Office:
Access, Excel, PowerPoint, and Word) and demonstrated ability to learn mainframe applications.
Must be extremely thorough, a self-starter and disciplined to working with supervision.
This individual must demonstrate a commitment to excellence.
Secondary language fluency preferred but not required.

Physical Requirements:


Ability to sit a computer terminal for long periods of timeIf needed, ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.

Ability to lift ten (10) pounds.
Ability to travel up to ten percent (10%) of the time.


Compensation:

Compensation:
$65,000Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team.

Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.

Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).

In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.

ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity EmployerEOE/M/F
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