HCV Program Director

2 weeks ago

Daly City, California, United States System One Full time
HCV Program Director wanted in SanFrancisco


The Housing Choice Voucher (HCV) Program Director is an executive level position responsible for overseeing Project Based Voucher (PBV) contract (approximately 180 Housing Assistance Payments contracts and 7,500 vouchers currently leased) at the San Francisco Housing Authority (SFHA).

This position serves as the primary liaison between the client and our company.

Provides oversight of program operations and provides and monitors the use of resources allocated to this project.


Responsible for the development of a reporting structure (approximately 50 staff) that adequately reflects the status of program operations and helps ensure contract metrics are met.


The position has the responsibility of enforcing HUD regulations, SFHA's Administrative Plan, and the guidelines set forth by contractual obligations issued by the SFHA.

This position is responsible for ensuring SFHA program participants receive excellent customer service.

This position, when required, will represent the SFHA in the community.

Will ensure effective lines of communication are in place with other SFHA vendors to ensure contract success.

ESSENTIAL DUTIES
Plans, provides oversight, organizes, and coordinates the HCV PBV program operations that are the contractual responsibility of Associates.

Develops work plans and identifies and provides resources to ensure program success.

Leads and oversees the monthly reporting deliverables, including a narrative report and scorecard response, submitted to the SFHA.

Responsible for the organizational structure and oversight of the program staff.


Provides effective leadership that oversees an informed and well-trained workforce that is empowered to effectively implement established policies and procedures.


Advises subordinate staff and makes and provides feedback to SFHA on policies and procedures to ensure service is provided in an efficient manner.

Participates in the interviewing, selection, assignment, and training of professional and key personnel.


Participates with other top management and executive staff in developing, revising, and implementing programs in accordance with federal, state, and local laws and regulations.

Directs and/or participates in the development and preparation of the departmental budget and compiles supporting statistical and fiscal data.


Supervises and reviews the preparation of a variety of financial and statistical reports used to assist in the maintenance of the HCV PBV contract.


Receives community and PBV partner input and reviews, evaluates, modifies, and proposes programs to meet community needs; serves as an interface between SFHA, PBV property owners, community groups, individuals, and other official bodies.

Networks with community organizations and speaks before public and private groups on departmental operations and programs.

Develops and maintains effective relations with the public and community organizations.


Conducts program evaluations to determine whether programs are being administered properly and efficiently and to confirm contract metrics are met.


Meets with subordinates to discuss and resolve issues, and analyzes and interprets for supervisory staff any procedural, process, legislative or legal changes from federal, state, and local agencies which affect fiscal operations or departmental programs.

Plans, organizes, and directs the administrative activities of a large-scale voucher program, possibly with competing priorities.

Interprets and applies federal, state, and local laws and regulations.

Establishes and maintains effective client relationships.

Establishes and fosters a congenial professional work environment.

Effectively interacts with employees and members of community organizations.

Observes and analyzes situations and adopts effective courses of action.

Demonstrates effective verbal and written communication skills, including the ability to prepare clear, concise correspondence and reports.

Adapts to a changing environment and takes on special projects.


Works with staff to develop a comprehensive quality control plan that supports the standards of the SFHA HCV PBV program.

KNOWLEDGE, SKILLS & ABILITIES


Knowledge of the HCV PBV program, including intake, waitlist management, inspections, annual reexaminations, customer service, quality control, and data analytics and reporting.


Knowledge of the rules and guidelines issued by federal, state, and local agencies concerning the management and maintenance of the HCV PBV program, including 24 CFR 982 and 983.

Knowledge of the principles of property management and maintenance.

Knowledge of public sector organizational planning.

Ability to determine a solution and what method to follow based upon the transaction that needs to be completed.

Ability to exercise sound and ethical judgment when acting on behalf of the organization.

Ability to supervise, instruct, and schedule the work of subordinates.

Ability to comprehend complex written material.

Advanced communication skills in the areas of interviewing, investigation, interpretation, written and verbal communication, persuasion, and negotiation.

Ability to establish and modify operational procedures.

Ability to establish and maintain cooperative relationships with program partners including community groups and staff.

Ability to take initiative and be resourceful.

Ability to safeguard confidential and sensitive information.


Ability to effectively utilize Microsoft Office products, Emphasys Elite (system of record), Customer Relationship Management software, and KnowledgeLake (enterprise content management), and SharePoint.

QUALIFICATIONS / EXPERIENCE

Master's degree preferred.

Bachelor's degree required in social work, business, public administration, or a closely related field.

Three years of broad and progressively responsible public, social, or human services management. experience, including significant supervisory experience, preferably high-level program management and leadership experience.


A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities.

Knowledge of public sector housing authority programs and systems is preferred.

Knowledge of the real estate industry is preferred.

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