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Help Desk Technician Tier 2/3

3 months ago

Springfield, Illinois, United States PhillyTech Full time
Job DescriptionJob DescriptionCompany Description

***YOU MUST have Managed Service Provider (MSP) experience, be physically located in the South Jersey or Philadelphia region, and be willing to travel to Philadelphia to apply for this position.***

This is a Hybrid role that will require you to visit the client site to carry out your duties and responsibilities - you must be able to commute to our offices in Springfield, Delaware County, PA.

Our client is an award-winning managed services provider (MSP) that placed in the Philadelphia 100 for 6 consecutive years and has been providing Philadelphia with best-in-class Managed IT and Security Services for over 20 years. Our client is not just building products, they're crafting experiences that redefine the way people interact with technology. They design, implement, and support innovative solutions across platforms such as Managed IT Services Network Infrastructure, Hosted Phone Systems, IP Video Surveillance, Cloud Hosted Services, Access Control, Carrier Services, and more.

This is an exciting career growth opportunity - our client provides opportunities for skill enhancement, mentorship programs, and a clear path for career advancement within the organization. Our client believes in putting their employees and teams first and fostering partnerships based on support, growth, and shared success. Your voice matters and they believe in fostering an environment where creativity, collaboration, and curiosity flourish.

Benefits & compensation

  • Signing bonus for qualified candidates with previous MSP experience.
  • Fully Funded Health Insurance Plan (Free Insurance)
  • Healthcare Savings Account & Reimbursement Account.
  • Company Funded Life Insurance Plan ($15,000 per employee – at $0 cost to employee)
  • Up to $100,000 Life Insurance w/o Physical Exam.
  • Dental Insurance included + Optional low-cost Vision Insurance + Additional Supplemental Insurance Options.
  • 401(k) & 401(k) matching (no vesting delay – 100% vested at time of contribution).
  • PTO + employee discounts + referral program and other bonus programs.
Job Description

As a Help Desk Technician, you will work in a collaborative, team environment to deliver high-quality service to our customers. Some responsibilities include but not limited to:

  • Use expert technical skills to perform support, implementation, and training functions including IT Service Desk, Desktop, Server (Premise / Cloud), Network, Email Threat Protection, User Awareness Training, Vulnerability Assessments, Email Migrations, MFA to the desktop, Managed Backups, Managed Firewalls, Hosted VoIP, and Contract Client Support.
  • Work remotely with customers in addition to local travel to client sites to install and maintain computer systems and networks, aiming for the highest functionality.
Qualifications

Basic requirements:

  • Must have experience in the MSP industry
  • 2-6+ years of IT experience in a tech support-related role.
  • Schedule flexibility to participate in On-Call rotation.
  • Must have a valid driver's license.
  • Must be willing to commute to office in Springfield PA and to client site near Philadelphia, PA area at least 2-3 times a week.

Technical Requirements/knowledge:

  • Strong well-rounded experience with these managed services: Microsoft suite including Office 365 and Azure, firewall security, network administration, and access control.
  • Firewall security: Next-Generation Firewall Configuration and Support, Network and Security Vulnerability Assessments
  • Microsoft suite: Office 365 Setup & Configuration + Azure server support, Email Migrations to Office 365
  • Network administration: Managed Switch Configuration - Creating and supporting VLAN environments, Port tagging, QoS, and configuration.
  • Access control: Configure & Support Access Control systems and IP-based Security Camera systems.
Additional Information

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