Night Auditor

2 weeks ago

West Haven, Connecticut, United States MCR Hotels Full time

Night Auditor

Hampton Inn West Haven/New Haven, 510 Saw Mill Road, West Haven, Connecticut, United States of America
Req #6793

Thursday, May 23, 2024

The Night Auditor at the Hampton Inn by Hilton West Haven is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am).

ESSENTIAL FUNCTIONS:


  2. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
  3. Initiate and complete the End of Day process.
  4. Complete the Night Audit checklist for computer procedures daily.
  5. Balance the day's work (i.e., miscellaneous revenue, telephone postings, valet laundry, server and desk agent's paperwork, etc.)
  6. Prepare and distribute the Daily Flash Report as needed.
  7. Transfer the master or house accounts as necessary.
  8. Run morning reports according to MCR and Brand procedures.
  9. Complete any reports as requested by management in a timely manner.
  10. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  11. Maintain proper operation of the telephone switchboard.
  12. Answer guest inquiries about hotel service, facilities, and hours of operation.
  13. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  14. Assist with breakfast setup in select hotels.
  15. Respond to guest requests in a timely and professional manner.
  16. Maintain confidentiality and security of all guests and hotel information.
  17. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  18. Be aware of all rates, packages, and special promotions.
  19. Be familiar with all in-house groups and high demand/restricted dates.
  20. Take all necessary information when taking room reservations and follow rate quoting scenario.
  21. Be knowledgeable of the front desk computer system.
  22. Log and deliver packages, mail, and messages.
  23. Be knowledgeable of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  24. Accurately complete the check-in and checkout process.
  25. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  26. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  27. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:


  2. Must have a positive attitude and willingness to learn.
  3. Demonstrate the ability to multi-task.
  4. Demonstrate the ability to be detail oriented.
  5. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  6. Must have basic English verbal and written communication skills.
  7. Must work well in stressful, high-pressure situations.
  8. Basic math skills.
  9. Must have the ability to obtain alcohol awareness certification as required by the State.
  10. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  11. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  12. Must be able to communicate information and ideas clearly.
  13. Must have a desire to serve all guests.
  14. Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:


  2. Experience in a hotel or a related field.
  3. Brand knowledge and experience.


Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members


Other details
  • Job Family
    Hotels
  • Pay Type
    Hourly
  • Min Hiring Rate
    $17.50
  • Max Hiring Rate
    $19.50

  • Night Auditor

    4 weeks ago

    South Haven, United States Holiday Inn Express and Suites South Haven Full time

    Night Auditors are responsible for assisting guests during check-in, check-out, and throughout their stay in order to ensure our guests have an enjoyable experience at the hotel. As a Night Auditor, you’ll be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create...

  • Night Auditor

    3 weeks ago

    South Haven, United States Holiday Inn Express and Suites South Haven Full time

    Night Auditors are responsible for assisting guests during check-in, check-out, and throughout their stay in order to ensure our guests have an enjoyable experience at the hotel. As a Night Auditor, you’ll be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create...

  • Night Auditor

    1 week ago

    Winter Haven, United States Holiday Inn Full time

    We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running...

  • Night Auditor

    7 days ago

    Key West, United States Margaritaville Beach House Full time

    Margaritaville Beach House is looking for a Night Auditor who will be responsible for the overnight operations of the hotel. **$500 sign-on bonus after 90 days! ** Our Night Auditor's responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest...

  • Night Auditor $16hr

    1 month ago

    West Milwaukee, United States Aimbridge Hospitality Full time

    Part-time, $16/hr, Weekend availability required. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary respon Night Auditor, Auditor, Hospitality, Audit, Night, Bridge, Accounting

  • Night Auditor $16hr

    1 month ago

    West Milwaukee, United States Aimbridge Hospitality Full time

    Full-time, $16/hr, Weekend availability required. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary respon Night Auditor, Auditor, Hospitality, Audit, Night, Bridge, Accounting

  • Night Auditor $16hr

    4 weeks ago

    West Milwaukee, United States Aimbridge Hospitality Full time

    Full-time, $16/hr, Weekend availability required. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary respon Night Auditor, Auditor, Hospitality, Audit, Night, Bridge, Accounting

  • Night Auditor $16hr

    4 weeks ago

    West Milwaukee, United States Aimbridge Hospitality Full time

    Part-time, $16/hr, Weekend availability required. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary respon Night Auditor, Auditor, Hospitality, Audit, Night, Bridge, Accounting

  • Night Auditor

    1 month ago

    West Harrison, United States Hersha Hospitality Management Full time

    Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Compensation: $20/hr. Your Growth Path. Front Office Supervisor/ Accounts Payable Night Auditor, Auditor, Guest Service, Office Manager, Audit, Office Supervisor, Accounting

  • Part Time Night Auditor

    3 weeks ago

    South Haven, United States Holiday Inn Express and Suites South Haven Full time

    Night Auditors are responsible for assisting guests during check-in, check-out, and throughout their stay in order to ensure our guests have an enjoyable experience at the hotel. As a Night Auditor, you’ll be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create...

  • Night Auditor

    2 weeks ago

    Key West, Florida, United States Noble House Hotels and Resorts Full time

    WE AREOcean Key Resort and Spa is looking for a part time Night Auditor to join our team. Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical...

  • Night Auditor

    2 weeks ago

    New Haven, United States Hotel Marcel Full time

    Hotel Marcel, Tapestry Collection by Hilton Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building is sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide...

  • Night Auditor

    4 weeks ago

    West Chester, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Fairfield Inn & Suites West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as Hotel Night Auditors.In this overnight role, you will...

  • Night Auditor

    4 weeks ago

    West Chester, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Fairfield Inn & Suites West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as Hotel Night Auditors.In this overnight role, you will...

  • Night Auditor

    4 weeks ago

    West Chester, Pennsylvania, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Fairfield Inn & Suites West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as Hotel Night Auditors.In this overnight role, you will...

  • Night Auditor

    2 weeks ago

    West Sacramento, United States Hampton Inn and Suites by Hilton West Sacramento Full time

    Hours: 11pm - 7am Title: Night Auditor Division: Operations Supervised by: GM / AGM Department: Front Desk Supervises: N/A FLSA Status: Non-exempt Date Reviewed: Reviewed by: **Job Summary** The Night Auditor completes the hotel’s night audit process according to the operating policies, procedures, and standards of the company. This includes, but is...

  • Hotel Night Auditor

    1 month ago

    West Columbia, United States Hotel Resource Full time

    **Transportation** **Hotel Night Auditor** Hotel Night Auditor TMC Transportation Columbia SC **Hotel Night Auditor** **Company:** TMC Transportation **Location:** US **Category:** Transportation **Degrees Required:** Not Specified **Employment Type:** Part-Time **Manages Others:** No **Requirements:** **TMC Transportation** is the nation's largest...

  • Hotel Night Auditor

    4 weeks ago

    West Columbia, United States Hotel Resource Full time

    **Transportation** **Hotel Night Auditor** Hotel Night Auditor TMC Transportation Columbia SC **Hotel Night Auditor** **Company:** TMC Transportation **Location:** US **Category:** Transportation **Degrees Required:** Not Specified **Employment Type:** Part-Time **Manages Others:** No **Requirements:** **TMC Transportation** is the nation's largest...

  • Night Auditor

    1 month ago

    West Columbia, United States Naman Hotels Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Hilton Garden Inn West Columbia: Full Time Position: We are...

  • Daddy O Hotel Night Auditor

    4 weeks ago

    Beach Haven, United States Lucky Dog Resorts Full time

    Title Daddy O Hotel Night Auditor EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description NIGHT AUDITOR POSITION AT...