Night Auditor

2 weeks ago

West Sacramento, United States Hampton Inn and Suites by Hilton West Sacramento Full time

Hours: 11pm - 7am

Title: Night Auditor Division: Operations

Supervised by: GM / AGM Department: Front Desk

Supervises: N/A FLSA Status: Non-exempt

Date Reviewed: Reviewed by:
**Job Summary**

The Night Auditor completes the hotel’s night audit process according to the operating policies, procedures, and standards of the company. This includes, but is not limited to, completing and transmitting the Daily Report that includes total revenue, cash, credit, receivables, and room statistics. The Night Auditor covers the hotel’s Front Desk during the night, ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member follows safety and security procedures, handles financial transactions accurately, and maintains required systems and records.

**Essential Functions, Duties, Responsibilities to be performed with or without**

**accommodation**
- Executes guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
- Is proficient in administration of applicable property management system.
- Complies with uniform, identification, dress and grooming standards.
- Maintains a friendly and hospitable attitude with guests and coworkers
- Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility.
- Responds quickly and appropriately to emergency situations
- Responds to any guest or security issues according to training.
- Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information
- Ensures front desk and office (including files) are maintained in clean and organized manner
- Ensures collections, including credit card and direct bill, are executed in accordance with Company policies.
- Maintains proper control over keys, safe deposits, and all Company and guest property.
- Ensures reservations are accepted according to Company and brand policies.
- Ensures rates are optimized by monitoring competitor occupancy and rates.
- Ensures that occupancy is maximized.
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Quotes daily rates properly and issues credits in accordance with Company philosophy, using good judgment
- Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information

**Skill, Experience, and Competency Requirements**
- Ability to respond quickly and appropriately to emergency situations
- Experience in accurate cash handling and credit cards
- Experience in maintaining security of confidential information, including guest registration and credit card information
- Ability to pass certification tests required to meet brand standards
- Experience working with a computer, including data entry and basic Accounting
- Ability to work well with others
- Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
- Listening skills to ensure accurate understanding of guest wishes
- Composure to work effectively under pressure and to address and resolve guest problems or concerns
- Approachability to encourage effective communication with guests and fellow team members

**Physical and Mental Requirements**
- Ability to stand for long periods of time.
- Ability to lift, push, pull up to 35 pounds
- Ability to communicate with guests and other team members, including reading, writing and speaking, in person and by telephone
- Ability to enter information into computer systems using keyboard

**Additional Requirements**

Schedule with varying days and hours of work

Other duties as assigned by supervision

**Job Types**: Full-time, Part-time

Pay: $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Overnight shift

Work setting:

- In-person

People with a criminal record are encouraged to apply

**Experience**:

- Hotel experience: 1 year (required)

Work Location: In person

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