Guest Services and Operations Manager

2 weeks ago

Chicago, Illinois, United States Campus Pride Full time

Guest Services and Operations Manager - JR12912 in Chicago , Illinois This job was posted by : For more information, please see: Department n

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AI Guest Services Staff

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nAbout the Department n

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The Smart Museum of Art at the University of Chicago ), located in one of the nation's greatest cities for art and on the campus of one of the world's leading research universities, opens the world through art and ideas. The Smart Museum is widely known for its ambitious exhibitions and programs; its collaborations with scholars and students, often led by the Feitler Center for Academic Inquiry, have animated its collection both historically and conceptually. The Museum plays a central role in the University's arts initiative, which has brought extraordinary new focus and energy to the arts on campus. At the same time, the Museum collaborates closely with other units on campus as well as institutions and scholars in the city and across the country. Its exhibition projects often arise from partnerships with other institutions and travel nationally and internationally. The Smart Museum is also deeply dedicated to engaging its surrounding communities through Public Practice programming that offers visitors of all ages a transformative experience involving significant and often unexpected examples of artistic expression.

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nJob Summary n

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The job uses best practices and knowledge to develop long- and short-term plans for facility development and maintenance. Solves complex problems related to policies and expansion to support the strategic mission of the unit. Leads some aspects of facilities services, budgets and forecasting, safety, and maintenance. Works mostly independently to plan and coordinate new capital projects.

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nResponsibilities n

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+ Supervises the Guest Services Coordinator and Guest Services staff as they welcome Smart Museum guests and ensures compliance with Smart Museum visitor protocols while they visit the Museum and its exhibitions. With the Guest Services Coordinator, manages employee schedules, attendance, training and performance; interviews and hires Guest Services staff who work in the galleries and front desk.

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+ Leads facilities management with primary responsibility of protecting art objects and the Smart Museum facility.

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+ Develops and implements policies, procedures and systems for Museum operations that support the success of the exhibitions, programs, events and space rentals, as well as the safety of the collection. Supervises museum opening and closing procedures and process.

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+ Serves as the primary liaison with University Facilities Services and University Safety and Transportation. In partnership with Facilities Services directs work of custodial and building engineering teams. Initiate facilities service requests and coordinates their implantation with other Museum Staff. Handles all security access processes for Smart staff and visitors.

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+ Develops and manages the space schedule and directs the Smart Museum events space rental process and ensures proper staffing, set up and break down of all Museum and rental events.

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+ Working with the Guest Services Coordinator and Associate Director of Communications, manages the visitor reservation system and attendance tracking. Responsible for maintaining necessary documentation for Museum Operations and Security, including museum attendance records, and communicating the information.

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+ Manages and responds to all unforeseen emergencies and according to policies and procedures.

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+ Attends Smart Staff meetings, participates in Museum diversity and inclusion efforts and other committees, etc.

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+ Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned c mpus area.

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+ Uses depth of knowledge in clients' business to develop strategies to add organizational value and to minimize the adverse impact of facilities activities.

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+ Performs other related work as needed.

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nMinimum Qualifications n

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nEducation: n

Minimum requirements include a college or university degree in related field.

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Work Experience: n

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications: n

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nPreferred Qualifications n

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nEducation: n

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+ Associates degree.

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+ Bachelor's degree.

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nExperience: n

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+ Prior work experience in a museum or similar facilities, operations and guest-facing environment.

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+ Working knowledge supervising and/or managing employees with demonstrated ability to lead, manage and motivate others.

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nTechnical Skills or Knowledge: n

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+ Familiarity with Microsoft Office including Outlook, Word and Excel.

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+ A solid understanding of University and community engagement or direct experience working collaboratively with individuals from all sectors of the University community and a commitment to diversity, inclusion, and accessibility.

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nPreferred Competencies n

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+ Strong interpersona

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